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About

Salem Health is a nonprofit, not-for-profit health system based in Salem, Oregon. Key points: - Founded: 1896; largest private employer in the area with over 1,500 employees (and 5,000+ staff across the system). - Services: Comprehensive hospital and clinic network including Salem Hospital and West Valley Hospital (Dallas), plus numerous Salem Health clinics. Offers care across primary, urgent, emergency, surgical, cancer, heart and vascular, neurology, orthopedics, women’s health, addiction/palliative care, imaging, rehab, labs, and more. - Facilities and locations: Multiple sites in the mid-Willamette Valley (Salem and Dallas), serving Marion, Polk, Benton, Lincoln, and Yamhill counties. - Contact/oversight: Guided by a volunteer Board of Trustees; main inquiries and patient advocacy contact via patientadvocate@salemhealth.org or local phone numbers listed on their site. - Contact/location highlights: Headquarters and primary address around 890 Oak St SE, Salem, OR, with additional offices including 755 Mission St SE and 525 SE Washington St in Dallas. If you’re looking for a specific lab service (e.g., clinical labs, imaging, or pathology) or how to access test results, please specify the test type or service, and I can pull the exact Salem Health laboratory-related details.

Clinic Type

Laboratory Services

Address

Salem Health Laboratory – State Street, 3300 State St., Salem, OR 97301

Phone

503-814-LABS (5227)

Email

news@salemhealth.org

Opening Hours

HoursMonday through Friday — 6:30 a.m. to 10:30 p.m.Saturday — 7 a.m. to 4 p.m.Sunday — Closed

Emergency Care

Not explicitly listed as emergency services; Laboratory services and client services information provided

Services Offered

  • medical laboratory services
  • specimen collection
  • courier services
  • laboratory testing
  • cytology and pathology
  • collection supplies
  • order handling
  • client services support
  • lab testing accuracy and safety

Team

  • Salem Health Laboratories team, CMS quality standards; CLIA — Laboratory professionals including physicians, medical laboratory scientists, phlebotomists

Insurance & Payment

Languages Spoken

FAQs

Labs FAQ

Fasting means that you cannot not eat or drink, except plain water, for a minimum of eight hours (10 to 12 hours is preferable) before your lab draw. Avoid gum, water flavor additives or any other sugar substitutes.

If your provider orders blood work during your visit, be sure to ask if you need to “fast” beforehand. If you are unsure if you need to be “fasting,” contact your provider prior to coming to the lab.

Information about fasting requirements and checking with your provider prior to lab draw.

Taking your medication does not interfere with your “fasting.” However, some lab tests may be ordered to check your medication dosage level. If you have any questions about taking your medication prior to your lab draw, contact your provider.

Medication use generally does not affect fasting, but confirm with your provider for specific tests.

To verify lab orders for any location, call our Laboratory Client S

(Incomplete in excerpt)

Commitments

  • Safety, accuracy and quality are top priority
  • Committed to excellence in laboratory services

Awards & Accreditations

  • accredited by the College of American Pathologists (CAP) and registered with the Food and Drug Administration (FDA)

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Salem Health Laboratory - Hawthorne): 3.7/5 (85 reviews)
  • Birdeye (Salem Hospital): 3.4/5 (1,472 reviews)
  • Healthgrades (Salem Hospital): 70% (recommendation rate) (N/A)

Patients praise

  • Professional and skilled phlebotomy staff in many instances
  • Recent industry recognition (2024 Lab of the Year) for quality and process improvement
  • Generally positive patient experiences at specific lab locations like State Street
  • Compassionate care provided by specific staff members during difficult procedures

Common complaints

  • Long wait times at some locations
  • Understaffing concerns in lab operations
  • Frustration with administrative or computer system processes for lab orders
  • Occasional poor staff conduct or perceived lack of respect in broader hospital experiences

"Carol was absolutely amazing from the start. She talked with us, made jokes with us, stayed calm during the incident which helped me stay calm as well. She didn’t rush us or make us feel like this was some inconvenience."

Birdeye user review for Salem Health Laboratory - Hawthorne

"I’ve had the most incredibly frustrating time with my standard urine labs for my medications... How does a medical professional spill a sample like a freakin cartoonish sitcom set up? This is infuriating."

LocalityBiz user review for Salem Health Laboratory - Building A

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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