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About

Northwest Human Services (Salem) offers integrated mental health and medical care in Salem, Oregon, with a focus on underserved communities. Key points: - Services: Mental health services, psychiatry, primary care, dental care, social services, and a 24/7 Crisis & Information Hotline (suicide intervention). Sliding-fee scales based on income; no one is turned away for inability to pay. - Programs: Integrated health and social services, homeless youth/adult programs (HOST, HOAP), case management, peer support, and basic needs assistance. - Access: Multiple locations in Salem and Monmouth, OR; 9 offices nationwide presence reported, with the Salem HQ at 681 Center Street NE, Salem, OR. - Eligibility and target: Serves underserved, low-income families, uninsured individuals, the homeless, and migrant workers; aims to be a safety net for health care and social services. - Organization details: Nonprofit, founded 1970, headquartered in Salem, OR, private ownership, about 80 employees. Contact: info@nwhumanservices.org; phone 503-588-5828.

Clinic Type

Mental Health

Address

West Salem Mental Health: 1233 Edgewater St NW, Salem, OR 97304; Total Health Community Clinic: 180 Atwater St N, Monmouth, OR 97361

Phone

503.378.7526

Email

connectionprogram@nwhumanservices.org

Opening Hours

West Salem Mental Health Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.; Total Health Community Clinic Hours: Monday – Friday 7:00 a.m. – 6:00 p.m.

Telehealth

Not specified in text

Emergency Care

Emergency assistance information provided via Emergency Assistance page (not detailed here)

Services Offered

  • Mental health care
  • trauma-informed services
  • Individual, family, and group counseling (11+)
  • Case management
  • Psychiatric medication management
  • Assessment and diagnosis
  • Psychiatric evaluations
  • Prescriptions and medication assistance
  • Connection Program for Deaf/Deafblind/Hard-of-Hearing
  • counseling
  • case management
  • advocacy services

Team

  • Licensed clinical social workers
  • Licensed professional counselors
  • case managers

Insurance & Payment

  • Medicare
  • Oregon Medicaid
  • Regence
  • Blue Cross Blue Shield
  • MODA
  • Providence
  • United Health Care
  • Tricare/TriWest
  • Cigna

Not all accepted insurances are listed. Please contact your insurance company to verify if your plan is accepted at our offices.

Not specified in text

Languages Spoken

  • English
  • American Sign Language (ASL) may be implied via Connection Program
  • other languages not specified
  • ASL

FAQs

What services are offered at the West Salem Mental Health clinic?

Individual, family, and group counseling; Case management; Psychiatric medication management; Assessment and diagnosis; Psychiatric evaluations; Prescriptions and medication assistance.

Is interpreter services available?

Interpreter services including American Sign Language.

Are services available in ASL or other languages?

Yes—Individual, family, and group counseling in ASL or English; videophone for counseling sessions.

Who does NWHS Connections Program serve?

Deaf, Deafblind, and Hard-of-Hearing residents of Marion and Polk Counties and surrounding areas.

Is there any no-cost service option?

Connection offers services at no charge to Deaf, Deafblind, and Hard-of-Hearing clients who have been victims of crime.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (aggregating Google and Facebook): 2.8 out of 5 stars (170 reviews)
  • Facebook: 62% recommend (20 reviews)

Patients praise

  • integrated care model under one roof (medical, dental, mental health)
  • commitment to trauma-informed and compassionate service delivery
  • sliding fee scale ensures care is accessible regardless of ability to pay
  • individualized care plans coordinated by diverse professional teams

Common complaints

  • reports of rude or unhelpful staff interactions
  • difficulties with medication management and perceived medical incompetence
  • concerns regarding the intake process and discharge procedures

"Every person I’ve interacted with has been amazing, kind, and wonderful to work with. Thank you from the bottom of my heart."

— Official Northwest Human Services website testimonial

"Just the overall service is trash! Staff are extremely rude and didn't seem to care about my intake process at all was worried about going on lunch"

— MapQuest review of Northwest Human Services

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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