Salem VA Medical Center | VA Salem Health Care | Veterans Affairs
Palliative and Hospice Care • Salem, VA
Clinic Type
Palliative and Hospice Care
Address
1970 Roanoke Boulevard, Salem, VA 24153-6404
Phone
988
katelyn.peters@va.gov
Opening Hours
24/7
Emergency Care
Emergency care available
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is palliative care?
Palliative care focuses on comfort, quality of life and reducing suffering for patients with serious illnesses.
What is hospice care?
A type of palliative care offered to patients with life-threatening illness under certain conditions.
What services are included in palliative and hospice care?
Pain and symptom management; emotional, spiritual, and psychosocial support for you and your family; help with advance directives, health care power of attorney, funeral arrangements, and applying for VA death and burial benefits; education to help you and your family make informed health care decisions; bereavement care for surviving family members.
How can I schedule, reschedule, or cancel an appointment for palliative/hospice care?
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Are hospice and palliative care designed for terminal illnesses?
Yes, hospice care is a type of palliative care offered to patients with life-threatening illness under certain conditions; palliative care focuses on comfort and quality of life.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Aggregated third-party review sites: 4.2 to 4.5/5 stars (based on 133-14 reviews from various aggregators) (133 reviews (aggregated))
- CMS HCAHPS (Centers for Medicare & Medicaid Services): 5 out of 5 stars (CMS Hospital Rating) (397 patient surveys analyzed)
- VA SAIL (Strategic Analytics for Improvement and Learning): 4.0/5.0 (VA SAIL quality rating) (N/A (Composite measure))
Patients praise
- high levels of patient trust in the facility
- favorable ratings compared to national VA averages in quality and patient experience surveys
- staff described by many as professional, friendly, and dedicated
- effective and responsive leadership in addressing veteran concerns
- cleanliness of the facility reported by a majority of patients
- strong communication from nursing and medical staff reported in satisfaction surveys
Common complaints
- difficulty scheduling and rescheduling appointments
- long wait times in some departments, including ER and surgical waitlists
- concerns regarding communication and responsiveness of certain staff members
- isolated reports of poor patient comfort or perceived lack of care
- maintenance issues with facilities reported to the patient advocate
"The mental health department has helped my disabled combat vet husband and provided stellar support. I could go on and on about how great Salem VA is... BEST VA IN THE USA."
— User review, Medicals-Health.com"Its impossible to contact the orthopedic clinic... this appointment was very important to me and the situation was initially very frustrating... however... I am very grateful the hospital has contacted me directly in attempt to resolve this problem."
— User review, MedicalRecords.com"Brought my wife to ER... They had no chair that gives leg support... No sense of patient comfort or protection whatsoever ' Dispicable."
— User review, TrustReviewers.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- ‘VA Gave Me A New Lease On Life’ 93-Year-Old Virginia Veteran Home And Thriving After VA Treatment | VA Salem Health Care | Veterans Affairs — Aug 21, 2025
- Salem VA to make upgrades to health care infrastructure — Feb 19, 2026
- ‘VA treatment gave me a new lease on life’ - VA News — Dec 6, 2025
- Salem VA earns 5 stars in quality ratings — Sep 12, 2025
- Salem VA Health Care System announces infrastructure upgrades – Salem Times Register — Mar 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
More palliative and hospice care clinics in Salem
Carilion Clinic is a Roanoke, Virginia-based nonprofit health care system that operates seven hospitals and a wide range of primary/specialty physician practices, pharmacies, and related services in western Virginia. It includes a palliative care program as part of its medical services and has a broad footprint with more than 13,000 employees and 737 physicians across 70+ specialties. The organization also engages in medical education and research with partnerships like the Virginia Tech Carilion School of Medicine. For palliative medicine specifically in Salem, Carilion Clinic would be the regional point of contact within the Roanoke-based system, offering palliative care teams within its hospital network and affiliated clinics. If you’re seeking Salem-area palliative medicine, you may contact Carilion Clinic directly at their main numbers or visit their site for locations, scheduling, and referrals. - Headquarters: Roanoke, VA - Main contact: 1-800-422-8482 or (540) 224-3071 - Website: carilionclinic.org Note: The page notes general Carilion Clinic services and locations; for precise Salem-area palliative care availability, please refer to their Palliative Care or Cancer/Medicine service lines on the site or call the main contact numbers.
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