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About

Salem Family Health Center is part of North Shore Community Health (NSCH), a nonprofit providing comprehensive, patient-centered primary care across the North Shore. Key details: - Services: Primary care for all ages, plus Dental and Behavioral Health; four NSCH locations include the Salem Family Health Center. - Providers: Board-certified Physicians, Nurse Practitioners, and Physician Assistants. - Locations: The Salem Family Health Center is located at 27 Congress St, Salem, MA 01970 (HQ); additional NSCH sites include a Salem High School-based health center, Peabody Veterans Memorial High School, Gloucester Family Health Center, and a Peabody Family Health Center. - Mission/approach: Focus on accessible, affordable care and building healthy communities. - Scale: Founded 1987; ~80 employees; annual revenue around $21.8M; total funding ~$50K. If you’re specifically seeking information about the Salem Family Health Center’s patient care, visit details, or services offered there, NSCH indicates integrated primary care at this site as part of its four-location network.

Clinic Type

Primary Care

Address

47 Congress Street

Phone

498-0200

Email

Opening Hours

8:30AM – 7:30PM Tue; 8:30AM – 5:00PM Wed–Fri; Sat 8:30AM – 1:00PM

Telehealth

Available

Services Offered

  • Primary Care
  • Dental Care
  • HIV and Hepatitis C Treatment
  • Substance Use Disorder Treatment
  • Behavioral Health
  • Pharmacy Services
  • Virtual Health
  • Sexual and Reproductive Health
  • Immunizations
  • Pediatric Newborn Services
  • Telehealth
  • Community Resources
  • MyChart Patient Portal

Technology & Equipment

  • Epic electronic medical record
  • MyChart patient portal

Team

  • Ellen, Nurse Practitioner; Epic implementation lead; leadership in value-based care — Nurse Practitioner/Leader, Primary Care
  • Kara Pesola, Master’s in Science of Nursing; Gerontology Primary Care and Women’s Health — Nurse Practitioner
  • Rica Mitev, Master (education unspecified) — Physician Assistant
  • Cheralyn Johnson, MSN, FNP; HIMSS/IHI focused credentials — Nurse Practitioner
  • Amer El-Haddad, MD; leadership in primary care and recovery services — Chief Medical Officer
  • Dr. Kristin Darden, MD; residency University of Minnesota-North Memorial — Medical Director, Salem Family Health

Insurance & Payment

Medicaid, Medicare, Private Insurance, Self-Pay

Languages Spoken

  • English
  • Spanish
  • French

Current Offers

New Patient Offer — null

FAQs

What services are offered at Salem Family Health Center?

Comprehensive primary care and related services through NSCHI network.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • LocalityBiz: 1/5 stars (in multiple reported reviews) (Not explicitly aggregated; multiple negative anecdotes reported)
  • rater8: Not explicitly stated as a total; recent feedback is positive (Not explicitly aggregated)

Patients praise

  • Polite and helpful staff interactions reported in some instances
  • Positive experiences with specific clinical care interactions

Common complaints

  • Poor administrative organization and communication
  • Frequent staff turnover and inability to see the same provider consistently
  • Issues with insurance-related treatment perceptions and billing/referral errors
  • Concerns regarding staff professionalism and attentiveness

"I have been a patient at this provider for less than two months and so far I have seen they are disorganized, unaccountable, and uncaring."

LocalityBiz

"Everyone was very polite and helpful. The nurse was very nice and of course the doctor was outstanding."

rater8

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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