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About

Summary: First Care Medical Clinic is an independent primary care and urgent care provider based in Monroe, North Carolina, with 10 offices across NC and SC. Founded in 1994, the practice offers primary care, urgent care, and telehealth services, emphasizing patient-first care, cost-effectiveness, and high-quality service. Locations include Albemarle, Gastonia, Locust, Monroe, Charlotte (Nations Ford and The Plaza), and Rock Hill (SC). Salisbury, NC is not listed among their locations. For Salisbury-specific care, consider contacting their main numbers or checking if they have a Salisbury office not disclosed in their current listings.

Clinic Type

Occupational Medicine

Address

9040 Nations Ford Road, Charlotte, NC 28273; 2938 The Plaza, Charlotte, NC 28215; 404 S Sutherland Ave, Charlotte, NC 28215

Phone

704-291-9267

Email

callcenter@firstcarecanhelp.com

Opening Hours

Mon-Fri: 9AM-6PM • Sat: 9AM-5PM* • Sun: Closed

Telehealth

true

Emergency Care

Urgent Care; not a hospital ER

Services Offered

  • occupational-medicine
  • primary-care
  • urgent-care
  • pediatric-care
  • mental-health
  • telemedicine
  • illness-treatment
  • lab-testing

Insurance & Payment

  • Medicare
  • Medicaid
  • Most major insurance plans

We accept most major insurance plans, including Medicare and Medicaid. For patients without insurance, transparent and affordable self-pay rates.

Self-pay, Insurance

Languages Spoken

  • English
  • bilingual services (unspecified languages)

FAQs

Do I need an appointment for Urgent Care?

No, appointments are not required for urgent care visits at our Charlotte clinics. Walk-ins are always welcome. However, if you prefer to minimize your wait time, you can book a slot online.

Do You Accept Medicare or Medicaid?

We accept most major insurance plans, including Medicare and Medicaid. For patients without insurance, we offer transparent and affordable self-pay rates. Our front desk staff is happy to walk you through the costs upfront so there are no surprises.

What is the difference between Urgent Care and the ER?

Urgent Care is for non-life-threatening conditions that require same-day attention (like minor cuts, flu, or sprains). The Emergency Room is for life-threatening situations. choosing Urgent Care in Charlotte, NC for minor issues is significantly faster and more affordable than an ER visit.

Are there COVID-19 tests available?

Yes, both our Nations Ford and The Plaza locations offer COVID-19 testing with rapid results available.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye/Google: 3.8 out of 5 stars (22 reviews)

Patients praise

  • pediatric urgent care services

Common complaints

  • professionalism and honesty of staff
  • billing and insurance record issues
  • long wait times for administrative tasks
  • lack of continuity of care (different providers each visit)

"Most of the staff was very unprofessional and dishonest. There is some 'funny business' going on with patient's records and insurance billing."

Birdeye/Google review

"They had a bill of 58 dollars that they couldn't figure out what it was for. they made me sit there for 1 hour while they try to figure it out. i left went to emergency room to find out I had a stroke. they cared more about 58 dollars than my health."

Birdeye/Google review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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