University Orthopaedic Center - University of Utah Health

Patients praise

• Successful surgical outcomes and significant pain relief for many patients, particularly in joint replacement cases
• Praise for knowledgeable, compassionate, and supportive care teams (surgeons, nurses, and physical therapists)
• Efficient, patient-centered pathways for diagnosis and recovery (e.g., same-day consults and imaging)
• Effective physical therapy and rehabilitation support provided via apps and personalized plans
• Positive experiences with specialized surgeons and overall high-quality surgical care mentioned in official testimonials

Common complaints

• Concerns regarding unprofessional staff conduct and inappropriate conversations in patient areas
• Reports of poor communication, including failure to notify patients of procedural changes (e.g., discontinuation of ultrasound guidance)
• Allegations of medical negligence, including claims of improper surgery, nerve damage, and failure to order necessary diagnostic imaging
• Dissatisfaction with bedside manner and perceived lack of empathy from some providers
• Complaints about administrative issues such as long wait times, outdated office facilities, and unresponsiveness to complaints