Mental and Behavioral Health Services

Patients praise

• Highly personalized, empathetic, and transformational care from specific individual practitioners
• Professionalism, responsiveness, and organization reported by some patients in private practice settings
• Positive outcomes for individuals who successfully access consistent therapy or psychiatry

Common complaints

• Excessively long wait times for intake and follow-up appointments
• Difficulties navigating administrative and insurance billing processes
• Inadequate staffing levels and high clinician burnout/turnover rates
• Reports of safety concerns, violence, and poor oversight at specific inpatient facilities
• Structural barriers, including lack of culturally competent or specialized care for marginalized groups (e.g., transgender patients)
• Fragmented communication and insufficient case management to bridge care gaps
• Systemic failures leading to crisis-only care rather than preventative support