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Clinic Type

Primary Care

Address

San Francisco, CA (SF Bay Area)

Phone

415-523-6317

Email

techsupport@onemedical.com

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available

Services Offered

  • Primary care
  • Longer appointments
  • Compassionate providers
  • Mental health concerns
  • Chronic disease management
  • Wellness and prevention
  • Urgent concerns
  • Kids/pediatric care
  • Mindset services
  • LGBTQ+ friendly care

Technology & Equipment

  • Telehealth
  • Virtual care
  • Digital health platform
  • Longer appointments
  • Calming spaces

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Cow Hollow): 3.2/5 (54)
  • Birdeye (Castro): 3.9/5 (40)
  • Birdeye (Laurel Heights): 4.5/5 (52)
  • Birdeye (Emeryville): 4.3/5 (80)

Patients praise

  • Convenient mobile app features for scheduling and communication
  • Friendly and professional in-office clinical staff
  • Clean and well-maintained office facilities
  • Efficient, low-wait-time in-person visits when they occur successfully

Common complaints

  • Persistent billing issues, including unexpected charges and billing for routine items
  • Difficulty contacting customer support and unresponsive administrative staff
  • Long wait times for appointments and limited availability of doctors
  • App-based communication limitations for non-premium members
  • Frustrating experiences with insurance claims and network status billing errors

"Overall, this feels like a deliberate attempt to squeeze more money out of patients rather than provide quality care."

Better Business Bureau (Amazon One Medical)

"Using One Medical has been a nightmare. The most recent absurdity is they have now reduced the service you get within the app if you are not paying the extra monthly Premium fee."

Better Business Bureau (Amazon One Medical)

"One Medical App features champion all other medical Apps. Their providers are the best… all of them!"

Birdeye (Emeryville)

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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