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Clinic Type

Substance Use Treatment

Address

Phone

+1-313-723-2102

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Walden House Inc): 4.1/5 (57)
  • TrustAnalytica (BAART Programs Market St.): 4.9/5 (16)
  • StartYourRecovery (Friendship House): 4/5 (approximate) (24)

Patients praise

  • Appreciation for compassionate and supportive staff in some programs
  • Positive outcomes for those who successfully completed recovery programs
  • Strong emphasis on cultural connection and community support in specific centers
  • Desirable amenities and atmosphere in some outpatient or specialized programs

Common complaints

  • Reports of substance use and drug dealing within facilities
  • Instances of fatal overdoses inside treatment programs
  • Concerns regarding insufficient staff training, high turnover, and lack of empathy
  • Complaints about poor living conditions, including rodent infestations and mold
  • Allegations of mismanagement, neglect, and failure to enforce safety protocols like drug testing or searches
  • Difficulties accessing immediate detox services and long wait times
  • Reports of verbal abuse or inappropriate boundaries by staff

"Instead of finding respite, these people said, vulnerable people land in often chaotic programs — places where substance use is rampant, training and staffing are insufficient, living conditions are bleak and safety protocols are at times ignored."

San Francisco Chronicle

"The lawsuit accuses HealthRight of touting its facilities and treatment programs as safe, despite mismanagement, neglect and failing to protect patients."

Sacramento Bee

"The staff and counselors are highly compassionate toward each patient, and they are perceived as genuine individuals with the patients' wellbeing in mind."

TrustAnalytica

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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