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Clinic Type

Women’s Health/OB-GYN

Address

3838 California Street, Suite 412, San Francisco, CA 94118

Phone

415-563-9000

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Prenatal care
  • Infertility consultation and treatment
  • Birth control (including IUD and Nexplanon)
  • Gynecological treatments (vaginal dryness, pelvic pain, pelvic prolapse)
  • Menopause management and hormone replacement therapy
  • Laparoscopic/Minimally invasive surgery
  • Obstetrics and fertility services
  • Pediatric gynecology (mentioned in services)
  • Colposcopy
  • Fibroids
  • Endometriosis
  • Tubal ligation
  • Hysterectomy
  • Vaginal infections
  • LEEP procedure
  • Laparoscopy minimally invasive surgery

Technology & Equipment

  • Laparoscopy
  • Minimally invasive surgical techniques

Team

  • Rachel H. Shu — M.D., OB-GYN
  • Stephanie Chun, MSCP — M.D., OB-GYN

Insurance & Payment

  • Most major insurance plans
  • AARP
  • Aetna
  • Anthem
  • Asian American Medical Group (AAMG)
  • Blue Cross
  • Blue Shield
  • Brown & Toland Medical Group (BTMG)
  • Champus
  • Cigna
  • Delta Health
  • Great West
  • Guardian
  • HealthNet
  • Humana
  • Medicare
  • Multiplan
  • Oxford United Healthcare
  • Pacific Care
  • PHCS
  • San Francisco Health Plan (BTMG and AAMG only)
  • UMR
  • United Healthcare

Most major forms of insurance accepted; please verify specific plans at time of appointment.

Payment at time of service, Insurance billing (where applicable), Payment at the time of service, Insurance

Languages Spoken

  • English
  • Mandarin
  • Cantonese

Current Offers

New patient welcome

FAQs

Do you accept new patients?

Yes, they are welcoming new patients.

What insurance plans are accepted?

Most major insurance plans are accepted; a short-list is provided, and patients should contact the office to confirm if their provider is listed.

What services are offered?

A wide variety of obstetric and gynecologic services including prenatal care, infertility consultation and treatment, birth control (including IUD and Nexplanon), menopause management, and treatments for conditions such as vaginal dryness, pelvic pain, pelvic prolapse.

Are doctors available to new patients?

Yes, the doctors are welcoming new patients.

What languages are spoken by the staff?

Mandarin and Cantonese.

Awards & Accreditations

  • Menopause Society Certified Practitioner (MSCP) for Dr. Stephanie Chun

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • SFWomen's GYN Inc. Website: 4.89 out of 5 (53 reviews (on official website))
  • Yelp: 2.6 out of 5 (75 reviews)

Patients praise

  • Praise for the doctors' clinical skills, including surgical expertise
  • Some patients find the doctors to be empathetic, caring, and professional
  • Appreciation for the availability of staff speaking Mandarin and Cantonese
  • Several patients have been loyal to specific providers for many years

Common complaints

  • Reports of rude, unprofessional, or dismissive front-desk staff and nurses
  • Concerns regarding lack of cultural sensitivity toward non-Asian patients
  • Allegations of excessive or unnecessary testing/procedures recommended by doctors
  • Mixed experiences regarding communication and bedside manner, with some patients feeling unheard or scared by diagnoses

"Dr. Rachel Shu is an incredibly skilled clinician. In a word, she is brilliant."

Patient testimonial on SFWomen's GYN Inc. website

"I handed over the form and was waiting in the reception area when I actually heard the front-desk staff, nurses and doctors LAUGHING out loud reading my form... These weren't just giggles, they were full blown LOLs and ROFLs."

Patient review on LocalityBiz

"Dr. Rachel Shu was incredibly rude to me in our appointment and told me my IUD was displaced... After getting a second opinion from a UCSF gynecologist... I was told it wasn't displaced at all."

Patient review on OVU.com

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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