Eye Doctors Near Me in San Jose, CA - VSP Vision Care
Optometry • San Jose, CA
Clinic Type
Optometry
Address
678 E Santa Clara St, San Jose, CA 95112; 214 Jackson St, San Jose, CA (Japantown)
Phone
408-293-2020
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Opening Hours
Mon - Fri 8:00 - 5:00
Telehealth
Online Order Tracking Available
Services Offered
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Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Trustpilot: 89 reviews on Trustpilot (generally poor sentiment) (89)
- Comparably: NPS of -8; Product Quality 2.8/5; Customer Service 2.6/5 (9 reviews)
Patients praise
- convenient access to providers
- some providers offer highly personalized and attentive care
- general satisfaction with the clinical quality of some in-network optometrists
Common complaints
- billing and insurance coverage confusion
- difficulties with claims processing and reimbursements
- misleading information regarding plan benefits
- perceived poor customer service from VSP corporate
- occasional communication issues between providers and insurance plans regarding coverage for medical vs routine visits
"I only learned [the out-of-network rules] ... after purchasing ... and received my [product]. At no ... document nor on ... I informed that out ... purchases were subject [to limitations]."
— Better Business Bureau Complaint Summary"I asked about whether this was covered with my VSP insurance and he didn't know. I have discovered that VSP covers only eye exams and glasses so that I will be charged for these additional visits and medications."
— Patient Review of In-Network Provider"I believe what differentiates our optometry practice is the personal attention we always try to provide for our patients. I think our patients appreciate the fact that we are very low key and focus on service and vision care."
— Dr. Tarryn Uyen Ngo, North Valley OptometrySynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 10, 2026.
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