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Clinic Type

Primary Care

Address

Valley Health Center Downtown, Santa Clara Valley Healthcare, San Jose, CA

Phone

Appointments & Advice: (888) 334-1000; After Hours Nurse Advice: (888) 334-1000; Pharmacy Refills: (408) 977-3500

Email

Opening Hours

Monday to Friday 8 am to 5 pm; Closed weekends and holidays

Telehealth

Not specified

Emergency Care

If this is an emergency, call 911.

Services Offered

  • Urgent care (for adults and children)
  • Family medicine
  • OB/GYN
  • Pediatrics
  • Geriatrics
  • Gender health
  • Dental care (pediatrics and pregnant people)
  • On-site pharmacy
  • Lab
  • Radiology

Insurance & Payment

  • Not listed in excerpt

Not available

Not listed in excerpt

Languages Spoken

  • English
  • Not listed in excerpt

FAQs

What are the hours of operation?

Primary Care hours shown: Monday to Friday 8 am to 5 pm; other hours appear in multiple sections (not fully consolidated in excerpt)

Do you have after-hours care?

After Hours Nurse Advice: (888) 334-1000

Awards & Accreditations

  • NCQA Patient-Centered Medical Home Recognition Program (2025-2026)
  • NCQA Patient-Centered Medical Home Recognition Program 2025-2026

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Solv Health: not explicitly defined (low number of total ratings) (2 ratings reported on Solv Health)

Patients praise

  • modern and clean facility environment
  • convenient location with ample parking
  • some patients report attentive and compassionate care from specific physicians
  • timely service during off-peak hours

Common complaints

  • reports of rude or unprofessional front desk staff
  • complaints regarding perceived unprofessionalism or disrespect from medical providers
  • frustration over diagnostic accuracy or misdiagnoses
  • long wait times during busy periods

"The front desk humans are incredibly rude. No empathy. Both times I've had terrible negative experiences."

MapQuest Review

"VERY DISRESPECTFUL DOCTOR, very unprofessional, and put a diagnosis on my report that I was never diagnosed with by a PROFESSIONAL PSYCHIATRIST."

Yelp Review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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