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Clinic Type

Internal Medicine

Address

Phone

855-398-1633

Email

S3ContactCenterCBO@sutterhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades: 4.3 out of 5 (3)
  • WebMD Care: 4.0 out of 5 (11)
  • Vitals: 3.8 out of 5 (16)
  • Healthgrades: 4.2 out of 5 (5)
  • Healthgrades: 2.6 out of 5 (10)
  • Healthgrades: 3.3 out of 5 (3)
  • WebMD Care: 2.5 out of 5 (3)

Patients praise

  • Knowledgeable and expert in their field
  • Kind and compassionate care
  • Thorough, organized, and clear in explanations
  • High-quality, evidence-based performance scores (CMS)
  • Long-term patient relationships and continuity of care

Common complaints

  • Long wait times in office
  • Perceived lack of empathy or bedside manner
  • Feeling rushed or dismissed during appointments
  • Frustration with treatment decisions or medication management
  • Concerns regarding unprofessionalism or bias

"He is very good given care with heart and he is knowledgeable."

Healthgrades review for Dr. John Sheppard

"Always 1-4 hours late... Then just wants to deem everyone a junky and put them on suboxone."

Vitals review for Dr. Ernest L. Bonner

"I felt consistently unheard and neglected. Her approach heavily fatphobic... she was cold and dismissive."

Healthgrades review for Dr. Chi-Na Pak

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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