Behavioral Health and Recovery Services
Behavioral Health • San Rafael, CA
Clinic Type
Behavioral Health
Address
Marin County, California
Phone
(888) 818-1115
HHSDUIProgram@marincounty.gov
Opening Hours
BHRS Access Line 24 hours a day, 7 days a week
Emergency Care
24/7 Access Line for questions, appointments, referrals
Services Offered
Insurance & Payment
BHRS serves Marin Medi-Cal beneficiaries and uninsured residents.
Languages Spoken
FAQs
What is BHRS?
Behavioral Health and Recovery Services is a division of the Marin County Health and Human Services Department providing mental health and substance use services.
How to contact for services?
Call the BHRS Access Line at (888) 818-1115, available 24/7.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
Patients praise
- Staff sensitivity to cultural/ethnic backgrounds
- Positive therapeutic alliances reported by a majority of clients
- High percentage of clients expressing willingness to reuse services and recommend them to others
- Helpfulness of services in dealing with daily life and crises
Common complaints
- Access issues including difficulty reaching a live person at the Access Line, with a high percentage of calls going to voicemail
- Limited operating hours for the Access Line (Monday through Friday, normal business hours)
"Marin County is committed to finding solutions to the issues you may face when receiving services from BHRS. As a client of BHRS, you are encouraged (but not required) to discuss issues about your services with your provider. If you remain dissatisfied with the services you receive, you have the right to file a grievance."
— BHRS Grievance, Appeal, or Expedited Appeal Form"the Access Team is not consistently answering incoming calls with a qualified, live person and a substantial number of calls (62 percent) go to voicemail"
— Marin County Grand Jury Report on Behavioral Health ServicesSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Rising Recovery Center Delivers Critical Public Health Infrastructure - DLR Group — May 19, 2026
- City Council Recognizes September as Suicide Prevention Awareness Month - San Rafael — Sep 4, 2025
- City of San Rafael and County of Marin Announce New Interim Shelter Site at 350 Merrydale - San Rafael — Oct 15, 2025
- Expanding Mental-Health Access in Marin: A Community Priority – Marin County Visitor — May 9, 2026
Information sourced from the clinic's website as of July 10, 2026.
More behavioral health clinics in San Rafael
Summary: Marin Community Clinics offers comprehensive behavioral health and psychiatry services as part of its patient-centered care in San Rafael. The clinic provides integrated behavioral health support alongside primary care, obstetrics/gynecology, dental, pediatrics, and other specialty services. Key leadership includes Chief Operating Officer Isela Kloeppel and Director of Behavioral Health Caren Schmidt, among others. For psychiatric evaluations, therapy, and coordination with medical care, Marin Community Clinics aims to deliver accessible mental health care within its nonprofit, community-focused facilities in Marin County (San Rafael, Novato).
Summary: The Marin County Health and Human Services umbrella includes the Behavioral Health & Recovery Services (BHRS) division, led by Dr. Todd Schirmer (Director) as part of Marin Health & Human Services. BHRS operates within the San Rafael area and is part of the county’s public health and behavioral health system. Recent activity highlighted a ribbon-cutting event for the Rising Recovery Center, with Dr. Schirmer and Supervisor Mary Sackett in attendance, signaling ongoing expansion and community-based recovery initiatives in San Rafael. Key leadership for related departments includes BHRS Operations Director Michelle Nobori and Public Health Division Director Kathy Koblick.
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