San Rafael Medical Center
Hospital • San Rafael, CA
Clinic Type
Hospital
Address
99 Montecillo Rd
Phone
415-444-2940; 415-444-2000
—
Opening Hours
7 days, 24 hours; Facility hours: Monday through Friday 8 a.m.–8 p.m.; Saturday and Sunday 8 a.m.–5:30 p.m.
Website
https://healthy.kaiserpermanente.org/northern-california/facilities/san-rafael-medical-center-100327
Emergency Care
Available
Services Offered
Technology & Equipment
Insurance & Payment
Exclusive Provider Organization (EPO), HMO, Medi-Cal Managed Care, Point-of-Service Plan (POS), Senior Advantage
Languages Spoken
FAQs
From Highway 101?
From Highway 101: Take the Freitas Parkway exit and go west. Turn left onto Las Gallinas Avenue. Turn right onto Nova Albion Way, then right onto Montecillo Road.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Leapfrog (facility ratings): Facilities and staff 96%; Communication about the procedure 93%; Patients' overall rating of the facility 83%; (scores shown on Leapfrog profile)
- Healthgrades: 74% Patient Experience Rating; 9–10 rating share 2% higher than national average (per Healthgrades)
- U.S. News & World Report: 88% of patients are willing to recommend the hospital
- Vivian Health (staffing/reviews site): 4.2 rating (21 reviews shown on Vivian page) (21 reviews (Vivian))
Patients praise
- High facility/staff and procedure communication scores on Leapfrog
- High patient willingness to recommend / positive patient experience indicators
- Many positive individual patient accounts highlighting staff, doctors, coordination, and communication
Common complaints
- At least one Yelp complaint describing severe pain and perceived lack of adequate support before/after care
- Some rating-level reviews are not uniformly positive (i.e., mixed overall sentiment)
"“This patient complaint review was posted. Seems patient dissatisfaction have remained. I was in excruciating pain. The doctors said goodbye and wished me well.”"
— Yelp review excerpt for Kaiser Permanente San Rafael Medical Center"“Nice staff, nice facilities... Dr. Fong was amazing... knowledgeable, informative, communicative, patient, empathetic... ‘bedside manner’ was unbelievably wonderful.”"
— LocalityBiz review excerpt for Kaiser Permanente San Rafael Medical Center"“88% of patients at Kaiser Permanente San Rafael Medical Center are willing to recommend this hospital to others.”"
— U.S. News & World Report listingSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 10, 2026.
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