Primary Care Doctor's Office in San Rafael, CA - One Medical
Primary Care • San Rafael, CA • 1 in San Rafael (this location) locations
Clinic Type
Primary Care
Address
1004 Northgate Drive, San Rafael, CA 94903
Phone
888-663-6331
techsupport@onemedical.com
Opening Hours
Mon, Tue, Thu, Fri: 8AM–5PM; Wed: 8AM–4PM; Sat–Sun: Closed (Special Hours/Lab hours noted)
Telehealth
Yes (Video Chat with providers 24/7 as part of One Medical services)
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Not specified on page; appointments billed to patient or insurance; copays/deductibles may apply
Insurance, Self-pay, Online payments (via app)
Languages Spoken
Pricing
Current Offers
Book online, no membership needed — N/A
FAQs
Do I need a membership to book?
Book online, no membership needed.
Where is the office located?
1004 Northgate Drive, San Rafael, CA 94903
What is primary care?
One Medical provides primary care for kids and adults, focusing on real relationships, accessible care, and use of technology to simplify the experience.
Do you take my insurance?
Appointments are billed to you or your insurance; copays or deductibles may apply.
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: Approximately 2.5/5 stars (38 reviews)
- Better Business Bureau: 1/5 stars (167 total complaints (company-wide, 3 years))
Patients praise
- Some patients appreciate specific practitioners
- Convenience of the facility for simple services like testing or immunizations
- Clean and aesthetic facility environment
Common complaints
- Difficulty booking timely appointments
- Billing issues and perceived predatory pricing
- Dissatisfaction with the membership model vs. actual access
- Communication failures with billing and support teams
- Sending small unpaid bills to collections without adequate notice
"April 2026 - One Medical (the company) RIPPED ME OFF. Read on and I will explain how I was charged $541.38 for a tetanus shot at their Northgate San Rafael office. BE WARNED: they will not budge..."
— MapQuest/Yelp user review"Very poor experience with One Medical. Tried to book a $49 virtual visit, due to interface issue, ended up with 10 X the prize for the same time... Do not recommend."
— LocalityBiz review"We have been using One Medical for our son since he was born in 2023. Dr. Nibbe his pediatrician is amazing. The staff is wonderful, especially when he gets shots."
— MapQuest/Yelp user reviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- One Medical Primary Care Clinic - San Rafael, 1004 Northgate Dr, San Rafael, CA 94903, US - MapQuest
- One Medical Group, Hospital in San Rafael CA - Practo
- Jan K. Stottlemyer, PA - Physician Assistant in San Rafael, CA — May 14, 2026
- Phyllis Won, PA-C - Physician Assistant in San Rafael, CA — May 14, 2026
- One Medical Primary Care Clinic - San Rafael | Lupita Flowers
Information sourced from the clinic's website as of July 10, 2026.
More primary care clinics in San Rafael
Marin Community Clinics is a nonprofit healthcare provider serving Marin County, focused on affordable, patient-centered care for uninsured and low-income residents. Headquartered in Novato, it operates 5 medical clinics, 3 dental clinics, and 3 teen clinics across Marin County, seeing over 40,000 patients annually. Services include primary care, pediatrics, obstetrics/gynecology, dentistry, behavioral health, radiology, lab, and specialty referrals. The organization emphasizes compassionate, quality care with modern facilities and a broad range of preventive and treatment services. Main contact: HQ at 9 Commercial Blvd, Novato, CA 94949; phone options listed on their site.
Summary: San Rafael Primary Care is part of MarinHealth and UCSF Health collaboration. MarinHealth operates a network of primary care practices across Marin County, including clinics in Novato, Larkspur, and surrounding North Bay areas, with a coordination model under UCSF Health. The MarinHealth Medical Network brings together physician care teams and staff at 25 locations, offering primary and specialized services, and maintains allianceed access to UCSF Health resources. Locations hub in Greenbrae (HQ) supports broader MarinHealth network, with ongoing recruitment and employment opportunities for primary care and related roles.
Comparing your options?
See other primary care clinics in San Rafael, or search the full directory by insurance, ratings, and more.

