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Clinic Type

Primary Care

Address

1004 Northgate Drive, San Rafael, CA 94903

Phone

888-663-6331

Email

techsupport@onemedical.com

Opening Hours

Mon, Tue, Thu, Fri: 8AM–5PM; Wed: 8AM–4PM; Sat–Sun: Closed (Special Hours/Lab hours noted)

Telehealth

Yes (Video Chat with providers 24/7 as part of One Medical services)

Services Offered

  • Primary care
  • Preventive care
  • Live Well visits
  • Mental health services
  • Video visits/Telehealth
  • Same/next-day appointments
  • Chronic disease management
  • Women’s health
  • Pediatric care
  • Physical exams
  • Lab services
  • Mindset by One Medical (mental health)
  • Digital app/online health management

Technology & Equipment

  • Telehealth/Video visits
  • Mobile app for scheduling and health management
  • Digital health records

Team

  • Julie Mistretta, Family Nurse Practitioner — FNP
  • Natalie Levine, Family Nurse Practitioner — FNP
  • Claudia Levine, Medical Doctor — MD
  • Maddie Underwood, Medical Doctor — MD
  • Jessica Pitluk, Medical Doctor — MD
  • Eliza Singer, Family Nurse Practitioner-Certified — FNP-C

Insurance & Payment

Not specified on page; appointments billed to patient or insurance; copays/deductibles may apply

Insurance, Self-pay, Online payments (via app)

Languages Spoken

  • English

Pricing

  • Not provided
  • Pricing available during visit/billing
  • Copays/deductibles may apply

Current Offers

Book online, no membership needed — N/A

FAQs

Do I need a membership to book?

Book online, no membership needed.

Where is the office located?

1004 Northgate Drive, San Rafael, CA 94903

What is primary care?

One Medical provides primary care for kids and adults, focusing on real relationships, accessible care, and use of technology to simplify the experience.

Do you take my insurance?

Appointments are billed to you or your insurance; copays or deductibles may apply.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: Approximately 2.5/5 stars (38 reviews)
  • Better Business Bureau: 1/5 stars (167 total complaints (company-wide, 3 years))

Patients praise

  • Some patients appreciate specific practitioners
  • Convenience of the facility for simple services like testing or immunizations
  • Clean and aesthetic facility environment

Common complaints

  • Difficulty booking timely appointments
  • Billing issues and perceived predatory pricing
  • Dissatisfaction with the membership model vs. actual access
  • Communication failures with billing and support teams
  • Sending small unpaid bills to collections without adequate notice

"April 2026 - One Medical (the company) RIPPED ME OFF. Read on and I will explain how I was charged $541.38 for a tetanus shot at their Northgate San Rafael office. BE WARNED: they will not budge..."

MapQuest/Yelp user review

"Very poor experience with One Medical. Tried to book a $49 virtual visit, due to interface issue, ended up with 10 X the prize for the same time... Do not recommend."

LocalityBiz review

"We have been using One Medical for our son since he was born in 2023. Dr. Nibbe his pediatrician is amazing. The staff is wonderful, especially when he gets shots."

MapQuest/Yelp user review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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