Emergency Department
Emergency Medicine • Sandusky, OH • Since 1873 • 2 Emergency Department locations locations
About
Firelands Health is a nonprofit hospital system based in Sandusky, Ohio, serving the Norwalk/Sandusky area. It operates two hospitals and offers emergency, inpatient/outpatient, behavioral health, and other medical services. Key details: - Location: Headquarters and primary campus in Sandusky, OH (1111 Hayes Ave, Sandusky, OH 44870) - Services: Full emergency department, comprehensive medical care across hospitals and outpatient services - Size: About 495 employees; annual revenue around $16.1 million - Founded: 1873 - Aliases: Firelands Regional Medical Center - Contact: Main phone options include 419-557-7840, 419-557-7755, 419-557-7400; general email marketing@firelands.com - Website: firelands.com - Facilities: 4 offices in the United States (all in Sandusky/Hayes Ave)
Clinic Type
Emergency Medicine
Address
1111 Hayes Ave., Sandusky, OH 44870; 1400 W. Main St., Bellevue, OH 44811
Phone
419-557-7400
firelandsphysiciangroupadmin@firelands.com
Opening Hours
Open 24 hours a day, 7 days a week
Emergency Care
Yes
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Various aggregate hospital comparison sites: 88 out of 100 (308 surveys (based on data available at time of reporting))
- Healthgrades: 72% of patients recommend the hospital (9 or 10 rating)
Patients praise
- Recognized for overall patient experience, including receiving Healthgrades Outstanding Patient Experience Awards
- Generally positive ratings for nursing and doctor communication in aggregate surveys
- Specific hospital performance metrics in emergency care sometimes performing better than state averages
Common complaints
- Long wait times in the emergency department
- Perceived rude or dismissive staff interactions
- Concerns regarding billing processes and administrative confusion, particularly with third-party billing groups like ER-Doc Inc
- Reports of dissatisfaction with communication and discharge procedures
- Anecdotal reports of perceived misdiagnosis or lack of care for specific conditions
"If you have nothing to do for 4-6 hours and want to wait 3 hours regardless of how busy they are this is the place to go. Don’t get why they think you came to an EMERGENCY ROOM to wait all day."
— Local consumer review site"The Doc's in this corporation practice bam bam you are out of here medicine... So you are going home still feeling rotten."
— Local consumer review site regarding third-party ER staffing firmSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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