Family Health Services | Quality Care in Sandusky & Norwalk
Internal Medicine • Sandusky, OH • Since 2008 • Multiple locations in Erie and Huron Counties locations
About
Family Health Services, LLC is a nonprofit Federally Qualified Health Center (FQHC) serving Erie and Huron Counties in Ohio, with its headquarters in Sandusky. Founded in 2008, the organization provides comprehensive, affordable care across primary care, behavioral health, dental, nutrition, and women’s health, plus a newly opened pharmacy. They operate 7 locations including Sandusky and Norwalk, and aim to serve patients regardless of ability to pay. Contact: 419-502-2800.
Clinic Type
Internal Medicine
Address
149 E Water St, Sandusky, Ohio 44870, US
Phone
+14195022800
Fhs.it@familyhs.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Telehealth
Telehealth services available (from extracted links)
Services Offered
Technology & Equipment
Team
Insurance & Payment
Accepting Medicare, Medicaid, and most insurance plans while ensuring no one is turned away due to inability to pay
Sliding fee scale, In-house pharmacy, In-house lab
Languages Spoken
—
Pricing
Current Offers
Sliding fee scale — Not specified
FAQs
Do you accept Medicare/Medicaid?
Yes, we accept Medicare, Medicaid, and most major insurances.
Commitments
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google Reviews: 4.1 out of 5 (145 reviews)
- Facebook: 90% recommend (33 reviews)
Patients praise
- Appreciation for the availability of affordable, sliding-scale healthcare for low-income and uninsured patients
- Positive feedback for specific clinical staff members for their professionalism and compassionate care
- General satisfaction from some patients regarding the ease of scheduling appointments for children
Common complaints
- Persistent communication issues, including difficulty reaching staff by phone and unresponsiveness
- Significant scheduling problems, such as canceled appointments and very long wait times for procedures
- Administrative inconsistencies, including mismanaged medication refills and difficulties obtaining medical records/x-rays
- Patient frustration over perceived unreliability and lack of organization within the clinics
"The approx time frame in general to get dentures is 6 to 8 WEEKS by the time I get mine it will have been 11 MONTHS. Yes I have every right to be upset."
— Patient Review (Google)"The communication from the staff to patients is absolutely terrible. I have been calling for weeks trying to reschedule an appointment and get medication refilled, and none of the staff wants to answer the phone."
— Patient Review (LocalityBiz)"Overall, the practice’s dedication shines through amid these issues which seem related to scheduling and administrative consistency rather than care quality itself."
— Wheree Review SummarySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Family Health Services seeking new executive - Sandusky Register — Apr 17, 2026
- Family Health Services seeking new executive | Sandusky Register Interim CEO named to replace Tatro — Apr 18, 2026
- National search for new health organization CEO - Norwalk Reflector — May 18, 2026
- Dr. Alexandra D. Prosser, MD - Family Medicine Doctor in Sandusky, OH — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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