Family Health Services Primary Care | Sandusky & Norwalk
Primary Care • Sandusky, OH • Since 2008 • 2 (Sandusky and Norwalk) locations
About
Family Health Services, LLC is a nonprofit Federally Qualified Health Center (FQHC) based in Sandusky, Ohio, serving Erie and Huron Counties. Founded in 2008, it operates 7 locations across Sandusky and Norwalk, offering comprehensive primary care along with behavioral health, dental, nutrition, women's health, immunizations, and related services. The organization emphasizes affordable care for all, regardless of ability to pay, and has a current focus on expanding access with new downtown facilities and a pharmacy. For careers or more details, visit their site. Contact: 419-502-2800.
Clinic Type
Primary Care
Address
Sandusky and Norwalk primary care locations; Med Center & Pharmacy | 149 E. Water St, Sandusky; Norwalk Location | 265 Benedict Ave, Norwalk
Phone
419-502-2800
Fhs.it@familyhs.org
Opening Hours
Mon-Fri 8am-6pm
Telehealth
Telehealth services available
Services Offered
Team
Insurance & Payment
Sliding fee scale available for eligible patients; accepts Medicaid, Medicare, and most commercial insurances.
Call to schedule; book online, New patient form required, Sliding fee scale payment on the day of appointment, online payment, insurance, sliding fee scale (for eligible)
Languages Spoken
Current Offers
New patient information
FAQs
What if I don’t have insurance?
You can bring in your financial information, and we’ll determine if you qualify for our sliding fee scale, designed to make primary care more affordable.
What insurances are accepted?
Family Health Services accepts Medicaid, Medicare, and most commercial insurances. They also offer a sliding fee scale for eligible patients.
How can I make an appointment?
Call 419-502-2800 to schedule, or book online using the links on the site.
What if I don't have insurance?
You can bring financial information to determine eligibility for the sliding fee scale; the amount due is on the day of the appointment.
What locations are available for scheduling?
Med Center & Pharmacy (Sandusky), Senior Center (Sandusky), Norwalk Location (Norwalk), and other listed Sandusky sites.
Who are the providers?
Examples include Adjondi Gosseaux, Jennifer Kearney, Valerie Castillo, Nicole Fleming, Amber Barton, Laura Spasic, among others.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- ClinicsForFree / Google rating shown on page (Family Health Services of Erie County): 4.1 out of 5 (145 reviews)
- Facebook page (recommendation rate): 90% recommend (33 reviews)
- Wheree (Family Health Services Medical Center & McKeen Pharmacy): 7.1 (Very good)
- Yelp (listing shows low overall rating snippet): 1.5 (shown as 1.5 rating snippet) (2 reviews (shown on MapQuest/Yelp snippet))
Patients praise
- Accessible, affordable community-focused care for low-income/uninsured patients
- Compassionate/attentive providers and perceived good diagnosis
- Dental team professionalism and careful, thorough cleanings
- Helpful staff assistance (e.g., nutrition support)
- Some patients describe overall satisfaction and willingness to recommend
Common complaints
- Scheduling/admin problems: canceled appointments, delays, difficulty rescheduling, uncertainty
- Communication issues (unresponsive phone staff/reception)
- Medication and referral/records issues (not sent to pharmacy; refused to send dental X-rays)
- Operational problems affecting care (e.g., office flooding; patients not contacted)
- Mixed experience with responsiveness (phones not answered; waiting long periods)
- Employee reviews indicate management/culture/communication problems
"“Have to go more than a week without my medication… they said they've sent information to my pharmacy but my pharmacy has not gotten anything from them.”"
— localitybiz.com (Family Health Services — Medical services in Norwalk, OH)"“The communication from the staff to patients is absolutely terrible… calling for weeks… none of the staff wants to answer the phone.”"
— localitybiz.com (Family Health Services — Medical services in Norwalk, OH)"“Several patients praise the compassionate, attentive nature of providers… The dental team receives commendation for their professionalism.”"
— wheree.com (Family Health Services Medical Center & McKeen Pharmacy reviews summary)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Alexandra D. Prosser, MD - Family Medicine Doctor in Sandusky, OH — May 14, 2026
- Tracey A. Hylton, NP - Nurse Practitioner in Sandusky, OH — May 14, 2026
- Family Health Services seeking new executive | Sandusky Register Interim CEO named to replace Tatro — Apr 18, 2026
- Sheri Repko — Jun 17, 2026
- MHRM Emily Rupp-Windisch — Jul 3, 2026
Information sourced from the clinic's website as of July 11, 2026.
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