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About

Summary: - The page is about Fountain Valley Regional Hospital and Medical Center, now part of UCI Health (Orange County’s academic health system). It is not specifically a “UCI Health Family Health Center” in Santa Ana. - Key details: founded 1971, headquartered in Fountain Valley, California; operates as part of UCI Health since acquisition in March 2024; primary location in Fountain Valley with additional Orange County sites. - Related identifiers: also listed under aliases such as fountain valley regional hospital, UCI Health; main contact numbers and a few local addresses in Fountain Valley and Orange, CA. - If you’re seeking a Santa Ana family health center under UCI Health, this page confirms UCI Health’s broader network in Orange County but does not provide a Santa Ana location or a dedicated Santa Ana family health center. You may want to search for specific UCI Health Family Health Centers in Santa Ana or check UCI Health’s official site for Santa AnaEspecific listings.

Clinic Type

Primary Care

Address

UCI Health Family Health Center – Santa Ana, Santa Ana, CA 92701

Phone

657-282-6355

Email

carriem1@hs.uci.edu

Opening Hours

Same-day appointments and walk-in care: Monday–Friday 7:30 a.m.–8 p.m.; Saturday 8 a.m.–5 p.m.; after-hours and weekend care available; walk-in clinic first come, first served

Telehealth

ondemandcare.ucihealth.org (on-demand care) — external link not explicitly stated as telehealth in the text; no direct telehealth service flag found

Emergency Care

Yes (on-call physician after hours and weekends)

Services Offered

  • Primary care
  • Pediatrics
  • Psychiatry
  • Women’s health
  • Laboratory tests
  • Nutritional counseling
  • Pharmacy
  • Social services
  • Mental & behavioral health
  • Acupuncture
  • On-call/urgent care
  • Same-day appointments
  • Walk-in care
  • Dental care
  • Immunizations
  • Prenatal care
  • Pap smear tests
  • School physicals
  • Diagnosis and treatment of infections
  • Chronic disease management (diabetes, hypertension, asthma, arthritis)
  • Newborns and pediatric care

Insurance & Payment

Cash, Credit/debit cards, Insurance, Sliding fee scale available

Financing: Sliding fee scale based on Federal Poverty Guidelines

Languages Spoken

  • English
  • Spanish
  • bilingual staff
  • Vietnamese
  • Mandarin/Chinese
  • Farsi

Current Offers

New patient visit

FAQs

What services are offered?

- Healthcare for the whole family, including diagnosis and treatment of diabetes, high blood pressure, asthma, arthritis, childhood illnesses, pregnancy and many other conditions; children’s healthcare; healthcare for women; immunizations; same-day appointments; dental care; laboratory tests; nutritional counseling; pharmacy; social services; mental & behavioral health; acupuncture; psychiatry.

Do you offer language assistance?

Yes, bilingual staff and on-site translation assistance. Languages include English, Spanish, Vietnamese, Mandarin/Chinese and Farsi.

What are the walk-in and after-hours options?

Walk-in, after-hours and weekend care is offered; hours are Monday–Friday 7:30 a.m.–8 p.m. and Saturday 8 a.m.–5 p.m.; the walk-in clinic is first come, first served.

How can I schedule a new patient visit?

Schedule a new patient visit, physical exam or a same-day appointment by calling 657-282-6355.

What if I need to see a specialist?

Depending on your health insurance coverage, an appointment with a specialist may be arranged; familiarize yourself with your insurance plan to avoid delays.

What about billing and insurance?

UCI Health Family Health Center accepts many insurance plans; please present current insurance card(s). For billing questions, call 714-456-6324.

Is there a sliding fee scale?

Yes, a sliding fee scale is available and applies based on family size and annual household income; all patients may be seen on a sliding fee scale.

What should I do in an emergency?

Call 911 or go to the nearest emergency room.

Awards & Accreditations

  • Health Center Quality Leader badge (HRSA 2022)
  • Top Federally Qualified Health Center recognitions
  • nationally recognized for providing excellence in care, reducing healthcare disparities, improving access to care and addressing social disparities

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Google Maps: 3.2 out of 5 stars

Patients praise

  • Some patients report professional and informative care from specific providers
  • Recognition as a top Federally Qualified Health Center

Common complaints

  • Long appointment wait times and difficulties scheduling appointments
  • Poor customer service and rude staff interactions
  • Concerns regarding office management and lack of communication
  • Frustration with digital/automated systems and check-in processes

"Appointments are always months and months away from the day you call or visit. Whenever you do call and automatic machine tells you they’ll call back 9/10 it won’t happen."

Patient review via online aggregate site

"Rude and bad customer service. I am about to change my doctors office. I was a long wait. Can't help you always have to scan a code to do everything."

Patient review via MapQuest

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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