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About

Santa Clara Family Health Plan (SCFHP) is a government-affiliated, private health insurer serving Santa Clara County since 1997. Headquartered in San Jose, SCFHP partners with providers to deliver Medi-Cal and Cal MediConnect (Medicare-Medicaid) plans, aiming to improve access to high-quality, affordable healthcare for residents who lack it. The organization serves over 245,000 county residents and employs about 198 staff. Key details: industry – Insurance; type – Government Agency; headquarters – San Jose, CA; contact emails and multiple phone numbers available on their site.

Clinic Type

Family Medicine

Address

6201 San Ignacio Ave, San Jose, California 95119, US

Phone

+14083762000

Email

CallCenterManagement@scfhp.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Top Rated Local: 3.7 out of 5 average rating (based on 16 reviews) (16 reviews)
  • Yelp: 2.0 out of 5 stars (32 reviews)
  • NCQA Health Insurance Plan Ratings: 1.5 out of 5 stars (historical rating) (N/A)

Patients praise

  • Helpfulness of some customer service representatives
  • Quick resolution of specific issues in certain cases
  • Accessibility of some covered services such as In-Home Supportive Services

Common complaints

  • Difficulties with customer service interactions and staff professionalism
  • Challenges with the grievance and authorization process
  • Overall dissatisfaction reported by some members regarding accessibility and care coordination
  • Low historical performance ratings on specific metrics such as timely access to care

"Great coverage and fast authorization. They have also been understanding and helped me when a doctor's office had been very rude to me."

Yelp Review

"I admit that SCFHP can leave you feeling frustrated at times, but there have been situations in which they fixed the problem pretty fast."

Yelp Review

"I call this health plan for provider issues this week and last week. Operators answered the phone and indirectly calling me stupid and insulted me."

Apple Maps Review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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