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About

Southwest Care Center (SCC) is a nonprofit health care provider serving Santa Fe and Albuquerque, founded in 1996 and headquartered in Santa Fe, NM. It offers comprehensive medical and behavioral health services, with a strong focus on HIV/AIDS care, primary care for women, men, and children, and Hepatitis C treatment. The organization operates eight offices nationwide (primarily in New Mexico) and employs about 52 staff with annual revenue around $7.4 million. In Santa Fe, SCC runs three clinics delivering family medicine, HIV care, and primary care. In Albuquerque, since 2015, SCC provides HIV/AIDS prevention and treatment, Gender Equity Medicine, integrated behavioral health, primary care, social services, and on-site pharmaceuticals. Contact: info@southwestcare.org; phone options include 505-955-9454 and 505-989-8200.

Clinic Type

Primary Care

Address

901 West Alameda Street, Santa Fe, NM 87501

Phone

5059559454

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available

Services Offered

  • Primary Care
  • Pediatrics
  • Gender Equity Medicine
  • On-Site Pharmacy
  • Behavioral Health
  • Case Management
  • Travel Medicine
  • Wellness Visits
  • Immunizations
  • Sports Physicals
  • Newborn Care
  • Women’s Health
  • Geriatrics
  • Diabetes
  • HIV/Hepatitis C
  • Pharmacy
  • Hospice not listed
  • Telehealth (mentioned)

Insurance & Payment

  • Medicare
  • Medicaid
  • All insurance types

Sliding Scale Fees to ensure accessibility for all; accepts all insurance types including Medicare and Medicaid

Sliding scale, Insurance, Cash, Credit cards (implied by typical clinic offerings)

Languages Spoken

  • English

Pricing

  • Sliding Scale Fees
  • Insurance accepted including Medicare/Medicaid

FAQs

Primary Care Access the care you need.

We provide whole-person primary care for each member of your family.

Commitments

  • Compassionate, judgment-free health care; privacy prioritized; accessible regardless of ability to pay

Awards & Accreditations

  • 2023 Family Friendly Business Award (New Mexico Family-Friendly Business Gold Award)
  • 2023 Family Friendly Business Award – New Mexico Family-Friendly Business Gold Award (5th consecutive year)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp (Albuquerque): Generally positive reviews on some platforms (e.g., Yelp Albuquerque) (15 reviews (Yelp))
  • Facebook (Santa Fe): 78% recommendation rate (11 reviews)

Patients praise

  • Highly regarded pharmacy services and staff
  • Compassionate, supportive, and knowledgeable individual providers and nurses
  • Convenient in-house lab testing and services
  • Appreciation for the inclusive, judgment-free, and diverse environment

Common complaints

  • Communication challenges and lack of responsiveness to patient messages or phone calls
  • Long wait times for appointments or referrals
  • Concerns regarding provider turnover and consistency of care
  • Dissatisfaction with administrative staff and front-desk service
  • Reports of feeling unheard or treated poorly by certain medical staff

"The entire staff here are phenomenal! ... Melanie is a fantastic and experienced provider! I highly recommend."

LocalityBiz Review

"The staff do not ever follow up with patients, they don't send out blood and urine tests in a timely way... AVOID, GO ELSEWHERE, GO ANYWHERE ELSE!!!!!"

SageMenu Review

"It is undoubtedly the very best pharmacy I have ever used in my 75 years!!! The customer service... is so courteous. I cannot praise the pharmacy enough!!!!"

LocalGuidesWorld Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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