Santa Rosa Internal Medicine | Locations
Internal Medicine • Santa Rosa, CA
Clinic Type
Internal Medicine
Address
4507 Santa Rosa Drive, Midland, TX 79707
Phone
432.221.4800
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Opening Hours
8-5 M-Th; 8-12 F
Services Offered
Team
Insurance & Payment
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Languages Spoken
Social Media
Photos
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What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades: 3.3 out of 5 stars (Healthgrades average rating for Dr. Fakhraei) (12 reviews)
- Birdeye (Kaiser Permanente Santa Rosa Mercury Way): 4.7 out of 5 stars (351 reviews)
- Birdeye (Kaiser Permanente Santa Rosa Medical Center): 4.6 out of 5 stars (1,433 reviews)
- Healthgrades: 4.0 out of 5 stars (Healthgrades average rating for Dr. Bursten) (4 reviews)
- WebMD: 4.5 out of 5 stars (WebMD average rating for Dr. Aggarwal) (6 reviews)
Patients praise
- Compassionate and professional staff at larger medical groups like Kaiser Permanente
- Expert medical care and effective chronic condition management reported by some patients
- Efficiency and helpfulness of specific specialists
- Accessible online resources for patient records and appointment scheduling at major systems
Common complaints
- Reports of rude, dismissive, or arrogant behavior by some individual providers
- Difficulties scheduling appointments
- Concerns regarding billing practices and unjustified office visit charges
- Perceived lack of clear communication and listening during consultations
"Extremely rude, even yelled at me. Completely dismissed me and my documented concerns. Do not recommend."
— Healthgrades review for Dr. Pirouz Fakhraei"Cold demeanor, cut me off, didn't listen to my concerns, was borderline rude, worst experience ever. I will never see this provider again."
— Healthgrades review for Dr. Saverio Roberto"I am so fortunate to be a Kaiser member. Each contact I have with providers reassures me that this is how medical care should be delivered."
— Birdeye review for Kaiser Permanente Santa Rosa Medical CenterSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Dr. David Nguyen, MD - Internal Medicine Physician in Santa Rosa, CA — Jun 11, 2026
- Dr. Elizabeth Au, MD - Critical Care Medicine Specialist in Santa Rosa, CA | Healthgrades — Nov 13, 2025
- Dr. Rebecca M. Walton | Family Doctor in Santa Rosa, CA | Sutter Health — Jun 25, 2026
- Elizabeth Phillips — Jun 4, 2026
- Cynthia K. Lai, PA - Physician Assistant in Santa Rosa, CA — May 14, 2026
Information sourced from the clinic's website as of July 10, 2026.
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