Walk-In Clinic & Urgent Care in Saugus, MA
Urgent Care • Saugus, MA
Clinic Type
Urgent Care
Address
371 Broadway, Saugus, MA 01906
Phone
(781) 233-1000
complianceofficer@americanfamilycare.com
Opening Hours
Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM
Services Offered
Insurance & Payment
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Pay Your Bill
Languages Spoken
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FAQs
What are the hours of operation?
Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Solv (American Family Care, Saugus): 4.8/5 average rating (33 reviews (139 patients shared ratings on Solv profile))
- AFC Urgent Care Saugus (official site): 5.0 rating (923 reviews)
- ConvenientMD, Saugus (Solv): 4.0/5 average rating (not stated in highlights)
- AFC Urgent Care - Saugus (Checkbook): Consumer ratings (details not shown in provided snippet) (13 ratings)
- AFC URGENT CARE SAUGUS (Yelp): Positive reviews cited; rating value not shown in provided snippet (not stated in highlights)
- BBB (Mass General Brigham Urgent Care, LLC): Not BBB Accredited; BBB rating not specified in highlights (3 complaint(s) failure to respond; 5 complaint(s) filed (within BBB profile))
Patients praise
- Fast/efficient service and reduced or minimal wait times in many reviews
- Caring/knowledgeable staff and doctors; good bedside manner/communication
- Clean facility and positive front-desk/admin demeanor
Common complaints
- Billing/co-pay or insurance/billing miscommunications; issues with charges/sending to collections reported
- Long waits or excessive wait times in some experiences
- Perceived poor doctor conduct and lack of thorough evaluation/tests in some reviews
- Complaint/response issues noted in BBB profile for a related urgent care listing
"“I had runny nose, dry and wet cough… When I arrived for my appt… no one was in the waiting room… I was told that I had a $40 co-pay… The woman at the front desk said that she NEEDED a debit/credit card…”"
— Solv review snippet for American Family Care, Saugus"“So… I was having a great experience up until I met with the doctor… he flat out told me that he doesn’t know what to do… He didn’t do ANY TESTS… and he just prescribed medication.”"
— Unilocal page review snippet for AFC Doctors Express Urgent Care – Saugus"“Would give zero stars if possible. Admit that they never delivered bill to me and sent me to collections.”"
— BBB Business Profile snippet for Mass General Brigham Urgent Care, LLCSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Saugus offers free COVID-19 and flu vaccines for residents and employees - Itemlive — Oct 15, 2025
- Lauren Griff - Nurse Practitioner in Wilmington, MA — May 14, 2026
- 360 Urgent Care Unveils New Medical Facility in Wilmington, Expanding Access to High-Quality Same-Day Care — Mar 12, 2026
- Congratulations to Woburn Urgent Care, January's Business of the Month! - Woburn Chamber of Commerce — Jan 18, 2026
- Urgent care center opened in Haverhill | Minutes | eagletribune.com — Jul 30, 2025
Information sourced from the clinic's website as of July 11, 2026.
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