Highlands Family Medicine - Highlands Medical Center
Family Medicine • Scottsboro, AL
About
Highlands Family Medicine at Highlands Medical Center in Scottsboro is a nonprofit, 170-bed hospital and part of the Jackson County Health Care Authority. Located in Scottsboro, Alabama, it serves as the county’s sole healthcare facility and aims to deliver high-quality, innovative medical care with a focus on integrity, innovation, and excellence. The center employs about 82 staff and operates under the Highlands Medical Center umbrella, which includes affiliated rehab facilities and urgent care/occupational medicine sites. Contact: info@highlandsmedcenter.com; Phone: (256) 259-4444. Address: 380 Woods Cove Road, Scottsboro, AL 35768.
Clinic Type
Family Medicine
Address
507 Harley St., Scottsboro, AL 35768
Phone
256-259-0061
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Opening Hours
Monday - Thursday 7:30 a.m. - 5:00 p.m.; Friday 7:30 a.m. - 12:00 p.m. (Lunch 12:00 p.m.–1:00 p.m. daily)
Services Offered
Team
Insurance & Payment
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Languages Spoken
FAQs
What are the clinic hours?
Monday - Thursday 7:30 a.m. - 5:00 p.m. Friday 7:30 a.m. - 12:00 p.m. Closed for Lunch Daily: 12:00 p.m.-1:00 p.m.
Who are the providers?
Christopher Clayton, MD and Ashley Wilson, CRNP (Provider bios listed under About Our Providers)
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Highlands Family Medicine): 3.8 out of 5 (212 reviews)
- WebMD (Dr. Christopher Clayton, Highlands Family Medicine): 5.0 out of 5 (average) (6 ratings; 1 review shown)
- OpenGovNY (Highlands Family Medicine): 5 out of 5 (1 rating)
- OpenDataNY (Highlands Family Medicine): 5 out of 5 (1 rating)
Patients praise
- Some patients praise specific providers (e.g., saying the doctor listens/care)
- Positive comments about staff in some cases (e.g., “courteous”)
- At least one review reports the provider truly cares and listens
Common complaints
- Frequent complaints about poor customer service/front desk communication
- Reports of rude behavior and lack of responsiveness
- Severe negative allegations about quality of care at Highlands Medical Center/Hospital
"“HORRIBLE, THEY WILL LET YOU DIE AND HAVE HORRENDOUS BEDSIDE MANNER…”"
— Birdeye review snippet (Highlands Family Medicine)"“This is possibly the worst hospital in the country. The quality of care is so bad…”"
— Yelp (Highlands Medical Center)"“Everyone is rude and doesn’t care about their patients. All they want is money. Don’t go here.”"
— MedicalRecords.com (Highlands Medical Center)Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Highlands Medical Center - Alabama Hospital Association — Feb 10, 2026
- Lonnie N. Albin, M.d., Family Medicine, P.c. | Scottsboro, AL - Cortico — Dec 23, 2025
- Highlands Medical Center - Scottsboro, AL - Healthgrades — Jun 30, 2026
- CLN Physician Office Rep in Scottsboro, Alabama - HH Health System — Jul 9, 2026
- Dr. Margaret A. Belue, MD - Family Medicine Doctor in Scottsboro, AL — May 14, 2026
Information sourced from the clinic's website as of July 10, 2026.
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