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Clinic Type

Primary Care

Address

3 West Olive Street, Scranton, PA 18508

Phone

800-275-6401

Email

media@geisinger.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://providers.geisinger.org/specialty/Family%20Medicine/near/Scranton%2C%20PA?page=1

Services Offered

—

Team

  • James Thomas Kane, II, PA-C — PA-C
  • Bret Joseph Stemrich, PA-C — PA-C
  • Desiree Evon Tarr, CRNP — CRNP
  • Ludmila Aronzon, PA-C — PA-C
  • Stacey Renee Lauffer, PA-C — PA-C
  • Leah Alexandra Merrick, PA-C — PA-C
  • Carole L Hegedty, CRNP — CRNP
  • Jacquelyn Marie Buff, CRNP — CRNP
  • Arianna Catherine Roberts, CRNP — CRNP
  • Casey Shannon Mulligan, PA-C — PA-C
  • Tyler S Policht, MD — MD
  • Mikaela Brutico, PA-C — PA-C

Insurance & Payment

—

Languages Spoken

—

Social Media

TwitterYoutubeFacebookLinkedinInstagram

Photos

Family Medicine in Scranton, PA - ProviderMatch - Geisinger — Primary Care clinic in Scranton, PA — photo 1Family Medicine in Scranton, PA - ProviderMatch - Geisinger — Primary Care clinic in Scranton, PA — photo 2Family Medicine in Scranton, PA - ProviderMatch - Geisinger — Primary Care clinic in Scranton, PA — photo 3Family Medicine in Scranton, PA - ProviderMatch - Geisinger — Primary Care clinic in Scranton, PA — photo 4Family Medicine in Scranton, PA - ProviderMatch - Geisinger — Primary Care clinic in Scranton, PA — photo 5Family Medicine in Scranton, PA - ProviderMatch - Geisinger — Primary Care clinic in Scranton, PA — photo 6Family Medicine in Scranton, PA - ProviderMatch - Geisinger — Primary Care clinic in Scranton, PA — photo 7Family Medicine in Scranton, PA - ProviderMatch - Geisinger — Primary Care clinic in Scranton, PA — photo 8

What Patients Say

Overall sentiment across review platforms: mixed

  • Geisinger ProviderMatch (Family Medicine – Dr. Steven Andrew Sluck, DO): 4.9 out of 5 (63 reviews (283 ratings shown on page))
  • Geisinger ProviderMatch (Family Medicine – Dr. Tyler S Policht, MD listing): 4.9 (55 reviews (307 ratings shown on listing))
  • Healthgrades (Dr. Tyler Policht, MD): 4.9 (14 ratings; 14 with a written review (on page))
  • ComplaintsBoard (Geisinger Health System – facility-level complaints): Not provided (complaints page) (2 reviews/complaints shown on highlights)
  • LocalityBiz (Geisinger ConvenientCare Scranton): Not provided (reviews page) (Multiple reviews shown; exact count not provided in snippet)

Patients praise

  • Providers receive high patient satisfaction scores on Geisinger ProviderMatch and Healthgrades for caring/listening and explaining clearly
  • Examples include strong bedside manner and responsiveness (e.g., listening attentively, concern for patients, follow-up calls)

Common complaints

  • Some reviewers report unfavorable experiences such as spending too much time on the computer during visits (Healthgrades)
  • Facility-level and clinic-level complaints describe poor compassion/professionalism, including nurse behavior and privacy concerns (ComplaintsBoard/Reddit/Yelp-style sources)
  • Some urgent/ConvenientCare reviews describe dissatisfaction with diagnosis, communication, and perceived bias/stereotyping (LocalityBiz)

"“listens attentively is truly concerned about my condition”"

— Geisinger ProviderMatch – Dr. Steven Andrew Sluck, DO page

"“spent the entire time on computer. Had to ask questions”"

— Healthgrades – Dr. Tyler Policht, MD reviews summary

"“degraded me, made me feel like I was a dirtbag, yelled at me like I was a child”"

— ComplaintsBoard – Geisinger Health System 1800 Mulberry St, Scranton complaints

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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