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About

Summary: - The University of Rochester Medicine (UR Medicine URMC) is a private, nonprofit medical center and academic health system based in Rochester, NY, providing comprehensive care through its medical center and affiliated hospitals. - It offers urgent care services, including virtual and in-person options, and operates a cancer institute among other specialties. - UR Medicine is part of the University of Rochester, with multiple locations in Rochester and surrounding areas; main campus at 601 Elmwood Ave, Rochester, NY, and additional offices in Rochester (e.g., 1000 South Avenue). - For urgent care needs in Seneca Falls, UR Medicine’s primary facilities are in Rochester, NY; there is no dedicated UR Medicine urgent care location listed in Seneca Falls in the provided data. You may consider virtual urgent care options or nearby UR Medicine urgent care centers in Rochester for timely access. If you need exact Urgent Care locations serving Seneca Falls or real-time availability, I can look up the nearest UR Medicine urgent care centers and hours.

Clinic Type

Rural Health Clinic

Address

1991 Balsley Road, Seneca Falls, NY 13148

Phone

(315) 835-4900

Email

webmaster@urmc.rochester.edu

Opening Hours

Open Daily 8 a.m.−5 p.m.

Telehealth

Available (Telemedicine)

Emergency Care

Urgent Care is for non-emergency care; emergencies should call 911 or go to Emergency Department

Services Offered

  • Urgent Care
  • telemedicine
  • PCR COVID testing
  • Flu testing
  • Strep testing
  • X-rays
  • point of care lab testing
  • minor injury/illness care
  • telehealth/telemedicine

Technology & Equipment

  • X-ray
  • point of care lab testing
  • telemedicine
  • PCR testing

Insurance & Payment

Self-pay, cash, check, credit card, Self-pay: cash, check, or credit card

Languages Spoken

FAQs

Urgent Care is for non-emergency care. What should you do in an emergency?

Call 911 or go to the nearest Emergency Department.

Is Urgent Care for non-emergency care?

Yes. Urgent Care is for NON-EMERGENCY care. If you have an emergency, call 911 or go to the nearest Emergency Department.

What types of conditions does Urgent Care treat?

Minor injuries and unexpected illnesses.

Can I make an appointment online?

Yes, make an appointment online.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (aggregating Google reviews): 3.4 out of 5 stars (48 reviews)

Patients praise

  • Positive experiences with specific providers or nurses
  • Appreciation for quick actions in emergency-like situations
  • Convenience as an alternative to emergency room visits
  • Reliability of scheduled appointments

Common complaints

  • Concerns regarding billing transparency and high costs for services
  • Reports of long wait times
  • Complaints about miscommunication or lack of information from staff regarding available services (e.g., X-rays)
  • Negative experiences with specific medical procedures or staff interactions

"I am less than impressed by this office. ... The registration woman did not tell me [they do not do X-rays]. ... I waited an hour and half for the PA to tell me she needs an X-ray but that I had to go to Geneva hospital..."

a-better-place.com review

"The big takeaway is that in the UR Medicine world, urgent cares might look the same, but they’re not built the same, and the kind you choose could dramatically impact your care and bill. ... for me it didn’t break the bank, but it really incensed me and it made me feel deceived by the overall institution."

RochesterFirst news report

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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