Great Smokies Family Medicine - Covenant Medical Group
Primary Care • Sevierville, TN
About
Here’s a focused summary based on the page for FamilyCare Specialists PC in Covenant Health: - What it is: FamilyCare Specialists PC is Covenant Health’s primary care group, serving patients across all life stages with a focus on comprehensive, patient-centered primary care. - Location and reach: Headquarters in Knoxville, TN, with four offices in the United States (primarily in Knoxville area). Website: covenanthealth.com/familycare-specialists/. - Operations: Private, active healthcare provider and part of the Covenant Health network. - Contact and identifiers: Multiple Knoxville-area phone numbers available; main HQ address PO Box 52268, Knoxville, TN 37950. SIC/NAICS codes indicate health services (primary care). - Size and scope: Approximately $15M annual revenue; small to mid-sized practice with 2 stated employees (1–10 range) in the workforce segment. - Notable connections: LinkedIn presence; alumni and talent flow to local health systems (e.g., UT Medical, Covenant Health) from nearby facilities. If you’re specifically seeking information on Great Smokies Family Medicine under Covenant Medical Group in Sevierville, this page indicates Covenant’s broader family medicine network but does not provide details for Sevierville. You may want to search Covenant’s site for Great Smokies Family Medicine or contact Covenant Health directly for Sevierville-specific information.
Clinic Type
Primary Care
Address
PO BOX 52268, KNOXVILLE, Tennessee 37950, US
Phone
865-374-2098, 865-446-9500
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available; virtual appointments via MyCovenantHealth portal or by calling the office
Emergency Care
Hospital emergency department nearby via Covenant Health network
Services Offered
Technology & Equipment
Insurance & Payment
Online appointments for established patients, Prescription refill policies: only during normal business hours Mon-Thu before 4:30 p.m., Fri by 12 p.m., New patients: call to request appointment, Online Scheduling, Self-Pay, No-Show Policy, Self-Pay Agreement
Languages Spoken
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Pricing
Current Offers
Accepting new patients
FAQs
What primary care services are offered?
A range including women's health, wellness exams, sports medicine, pediatrics, preventive care, chronic condition management, immunizations, etc.
View New Patient Forms
Online Scheduling and new patient forms available; please view the forms ahead of your visit.
What should I bring to my visit?
Your current health insurance information and any required forms.
How do I refill prescriptions?
Refills can be requested via MyCovenantHealth Patient Portal or by calling the office during normal business hours before 4:30 p.m. Mon-Thu or by 12 p.m. Friday; no weekend/holiday refills.
Can I schedule telehealth visits?
Yes, telehealth visits are available and can be scheduled by calling the office or through the MyCovenantHealth patient portal.
Is CCM (Connected Care Management) available?
Yes, CMG Connected Care Management is offered to help manage chronic conditions in addition to routine medical care.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- WebMD Care (for Jessica Payne, FNP-BC): 5.0 out of 5 (2 ratings)
- Healthgrades (for Megan McCarley, FNP-BC): 5.0 out of 5 (2 ratings)
- Healthgrades (for Laura Mathis, FNP-BC): 3.0 out of 5 (2 ratings)
Patients praise
- providers described as knowledgeable, caring, and kind
- reports of improved quality of life after treatment
- appreciation for thoroughness and patient-centered communication
Common complaints
- allegations of being dismissive or suspicious of patient history
- concerns about being pressured into unwanted medical procedures
- dissatisfaction with discharge from care processes
"Truly a blessing, since seeing her, the quality of my life has increased exponentially. She is caring, kind, and open-minded."
— Healthgrades review for Megan McCarley, FNP-BC"From the first time I met with Mrs. Underwood she was suspicious of everything I did and said. She wanted x-rays to confirm everything I told her... She bullied me into getting a steroid injection when I told her I did not want one."
— Healthgrades review for Laura Mathis, FNP-BC"Dr. Palmer is a true Doctor, very knowledgeable, very patient and most of all very caring for his patients."
— Yelp review for Great Smokies Family MedicineSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Covenant Health Expands Urgent Care Access with Acquisition of Three Well-Key Urgent Care Locations - Greater Knoxville Urgent Care Center | Covenant Health Urgent Care — Oct 6, 2025
- Covenant Medical Group Welcomes Covenant Health Primary Care Belltown - Covenant Health — Sep 4, 2025
- COVENANT HEALTH ADJUSTS HOURS AND SERVICES DUE TO INCLEMENT WEATHER – 3B Media News — Jan 26, 2026
- Emily Kile honored for her contributions to Covenant Health LeConte - Smokies Live — Apr 17, 2026
- LeConte Medical Center prepared for winter storm - Smokies Live — Jan 23, 2026
Information sourced from the clinic's website as of July 11, 2026.
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