Primary Care Clinics & Providers - Cleveland County
Family Medicine • Shelby, NC
Clinic Type
Family Medicine
Address
520 North DeKalb Street, Shelby, NC 28150
Phone
704-484-4001
484-4833michelle.weathers@clevelandcountync.gov
Opening Hours
Hours: Monday - Friday 8:00am - 5:00pm (varies by location)
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
What are the clinic hours?
Hours: Monday - Thursday 8:00am - 6:00pm; Friday 8:00am - 5:00pm (from the provided excerpt).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye (Atrium Health Primary Care Shelby Family Medicine): 4.7/5 (621)
- Healthgrades (Dr. Tracy Phelps): 4.5/5 (Not explicitly stated total (high volume))
- US News Doctors (Dr. Jeffrey S. Acree): 4/5 (12)
- Vitals (Dr. Chris Martin): 4.5/5 (Not explicitly stated total)
Patients praise
- Compassionate and attentive care from physicians and nursing staff
- Providers described as knowledgeable, thorough, and effective listeners
- Welcoming clinic atmosphere
Common complaints
- Billing and cost concerns, including high fees for consultations and administrative charges
- Administrative inefficiencies such as scheduling delays and medication refill issues
- Reports of providers not listening or dismissive communication in isolated cases
"She is absolutely the worst doctor I have ever had. She does not listen to her patient and she is about the money and only the money."
— Birdeye (Patient review)"Dr martin is the best. Have used him for 10 years. All my experiences with Dr. Martin have been extremely positive."
— Vitals (Patient review)"Always listens, doesn't talk down to me and answers my questions in a way I understand"
— Healthgrades (Patient review for Dr. Tracy Phelps)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Tracy L. Phelps, MD - Family Medicine Doctor in Shelby, NC — May 14, 2026
- CaroMont Health Announces Plans for New Hospital in Cleveland County — Jun 16, 2026
- Fredrick E. Enos, PA - Physician Assistant in Biscoe, NC — May 14, 2026
- This overlooked North Carolina city makes it possible to live on Social Security alone — Apr 30, 2026
- CaroMont Health Plans $115.7M Cleveland County Hospital With 2030 Target - Charlotte Newsroom — Jun 18, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Shelby
Atrium Health Primary Care Shelby Family Medicine in Shelby (28150) is part of Atrium Health’s network, offering family medicine services including routine primary care, preventive care, and coordination of care. Located in Shelby, NC, this facility is listed under Atrium Health’s Cleveland County locations. It provides access to providers, care options, and information on privacy practices, financial assistance, and standard charges.
Kintegra Health is a nonprofit hospital and health care system based in Gastonia, NC, founded in 1990. It offers a broad range of services across NC communities, including Kintegra Family Medicine in Shelby (part of their Shelby Market). Services include medical, dental, behavioral health, school health, and telehealth, with after-hours care and extended clinic hours. They emphasize patient forms, privacy, discounts/billing, and community events. The organization employs about 280 people and operates under NAICS 62 / 621 and SIC codes 80 / 801. Contact: compliance@kintegra.org; main phone numbers listed.
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