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About

Norton Immediate Care Center in Shelbyville, KY is part of Norton Healthcare, a Louisville-based health system with multiple clinics and hospitals across Greater Louisville and Southern Indiana. The system operates numerous immediate care centers, supports a large network of physicians and providers, and continues to expand its presence in Southern Indiana and the Louisville area. For Shelbyville specifically, Norton Healthcare’s network includes an Immediate Care Center as part of its broader Shelbyville and surrounding community care offerings. If you need directions, hours, or services for the Shelbyville location, please specify and I can fetch the latest details.

Clinic Type

Urgent Care

Address

Governors Square shopping center at intersection of U.S. 60 (Frankfort Road) and Highway 53 (Mt. Eden Road), Shelbyville, KY

Phone

+15026291234

Email

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Opening Hours

9-6 (as per site snippet)

Telehealth

Available via Norton eCare and Norton MyChart for nonurgent concerns

Emergency Care

Emergency Department not required for non-life-threatening conditions; walk-ins accepted; see emergency if life-threatening

Services Offered

  • Urgent care
  • Walk-in care
  • Same-day care for all ages
  • Minor illnesses and injuries
  • Rapid labs
  • COVID-19 testing
  • STI/STD testing
  • HIV testing
  • Strep tests
  • Pregnancy tests
  • X-ray imaging
  • Lab services
  • Online reserving of spots
  • Norton MyChart integration
  • Norton eCare
  • Virtual care
  • Appointments at Norton Prompt Care clinics
  • Non-urgent care via Norton eCare
  • Billing and financial assistance

Technology & Equipment

  • Norton MyChart
  • Norton eCare
  • Online reserving system

Insurance & Payment

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Copays due at time of service, Self-pay pricing typically $100-$250 per visit (varies by services), Payment plans available, Financial assistance available

Languages Spoken

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Pricing

  • Typical visit cost for self-pay $100-$250 (varies by services); additional charges for labs/X-rays may apply

FAQs

What is Norton Immediate Care Center – Shelbyville?

An urgent care/immediate care center offering same-day care for all ages seven days a week, for non-life-threatening conditions.

What should I bring to my appointment?

Photo identification; Insurance information; Payment method (credit/debit card or cash); Medication list; Medical records if relevant.

Does saving my spot guarantee an appointment time?

Saving a spot ahead of time holds your place in line. It is not an appointment and may be affected by emergency or other factors.

What if there are no reservations left?

We always accept walk-ins. You may be seen based on order of arrival. Other options include Norton Prompt Care clinics or virtual care via Norton eCare.

What are the insurance and self-pay options?

We accept insurance; payment plans and financial assistance are available. Copays are typically due at time of service; self-pay visits may range from $100 to $250 depending on services. Contact customer service for billing questions.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye/Google: 4.7 out of 5 stars (380 reviews (Birdeye/Google aggregate))

Patients praise

  • Friendly, professional, and respectful staff
  • Efficient and quick check-in process for many patients
  • Clear communication regarding tests and treatment options
  • Clean and welcoming environment

Common complaints

  • Occasional complaints regarding administrative errors in lab processing
  • Some reports of long wait times

"The whole staff from check in to discharge are top notch! Thanks for the prompt and personal care."

— Birdeye User Review

"The staff were very nice and respectful. They called 4 days later to tell me they failed to send my urine test out for a culture... I'm disappointed that they did not follow through with the urine test."

— LocalityBiz User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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