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Clinic Type

Family Medicine

Address

4999 Old Orchard Shopping Center, Skokie, IL 60077

Phone

888-663-6331

Email

techsupport@onemedical.com

Opening Hours

Mon–Sat: 8AM–5PM; Sun: Closed (Special Hours indicated)

Telehealth

Yes (24/7 Video Chat mentioned)

Emergency Care

Emergency care not specified; primary care clinic with standard care during hours

Services Offered

  • primary care
  • family medicine
  • kids and adults primary care
  • preventive care
  • physical exams
  • well visits
  • mental health services
  • mindset by One Medical
  • chronic disease management
  • care coordination
  • 24/7 video chat
  • same/next-day appointments

Technology & Equipment

  • telemedicine
  • mobile app pre-visit questionnaires
  • digital health tools

Team

  • Mary Kate Peterson, DO — Provider
  • Kate Tefft, PA-C — Provider
  • Andrew Dahlem, MD — Provider
  • Laura Wally, MD — Provider

Insurance & Payment

  • Medicare
  • Most major insurances (as per office policy)

Not explicitly listed; standard One Medical insurance acceptance noted in FAQs.

Appointments billed to insurance; copays or deductibles may apply, Copays, deductibles may apply, Insurance billed

Languages Spoken

  • English

Awards & Accreditations

  • Affiliation with Rush for coordinated specialty care

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • PrimaryCareList.com (consensus profile for Skokie): Generally positive consensus based on consolidated local feedback (Not explicitly stated for Skokie office specifically; general platform ratings vary)
  • Birdeye (general regional context): 4.4 out of 5 stars (55 reviews (for a Chicago loop location))

Patients praise

  • Attentive and compassionate providers who listen
  • Efficient and easy appointment scheduling via app
  • Modern and clean facilities
  • Accessible primary care with same/next-day appointments

Common complaints

  • Complex billing and insurance issues
  • Technical problems with the app and account access
  • Difficulty reaching customer support for resolution
  • Frustration with membership models and access changes

"Dr Dahlem is the best and he listens to his patients. He never makes them feel obligated to try new medications or treatments. He gives you all the options."

Yelp review for Skokie location

"My account is now in a Sisyphean nightmare state... Attempting to contact their support has been an exercise in repeatedly being hung up on."

Representative of common user complaints across the platform

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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