Mass General Brigham, Somersworth, NH, Orthopedics ...

Patients praise

• High professional expertise, particularly in surgeries like hip and knee replacement
• Many patients report successful clinical outcomes and pain relief
• Attentive, friendly, and accommodating bedside manner reported by many satisfied patients
• Clear and thorough explanations of treatment plans for some patients
• General sense of trust in medical expertise and technical skill of providers

Common complaints

• Concerns regarding rushed or dismissive behavior by some providers
• Communication issues including feeling unheard or lack of empathy
• High cost of care and billing disputes at affiliated outpatient facilities
• Long wait times for appointments and in emergency settings
• Difficulties with hospital billing, payment plans, and collections practices