CHA Somerville Campus - Cambridge Health Alliance
Medical Specialties • Somerville, MA • Since 1996
About
Summary: Cambridge Health Alliance (CHA) is a nonprofit healthcare system and Harvard Teaching Hospital serving Cambridge, Somerville, and metro-north communities north of Boston. It operates two acute-care hospitals, primary and specialty care clinics, and mental health/substance use services, with an affiliation to Beth Israel Deaconess Medical Center and teaching affiliations with Tufts University School of Medicine and Harvard Medical School. CHA maintains a Somerville presence at 230 Highland Ave, Somerville, MA 02143, as part of its network of 6 U.S. offices. The organization emphasizes whole-person behavioral health and offers a range of services across primary care, specialty care, and mental health.
Clinic Type
Medical Specialties
Address
33 Tower Street, Somerville, MA 02143
Phone
617-665-1552
HIM3@CHAlliacne.org
Opening Hours
M - F: 8:00 am - 4:30 pm
Telehealth
You can schedule a same-day or next-day Virtual Sick Visit through MyChart for certain symptoms.
Emergency Care
If you have a health emergency: Call 9-1-1 or go to the nearest emergency room.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Do you have feedback on our services? Do you need a patient advocate?
Please contact our patient relations team at 617-665-1398 or use our easy web form.
How can I contact Patient Relations?
Patient Relations can be reached at 617-665-1398 or via the patient relations web page.
What should I have ready for insurance?
Please have your insurance card ready.
How can I schedule urgent or same-day care?
For urgent medical needs, visit CHA Somerville Campus Urgent Care at 33 Tower Street, Somerville.
How do I pay my bill?
You can now pay your bill online. For questions about services covered or your bill, call 617-665-3200.
What if I need an interpreter?
Interpreter services are available at no charge; please tell your care team before your next visit.
Can I schedule telehealth visits through MyChart?
Yes, you can schedule a same-day or next-day Virtual Sick Visit through MyChart for certain symptoms.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Apple Maps: 4.8/5
- Unilocal: 3.2/5 (20 reviews)
- Rehab.com: 2.88/5 (16 reviews)
- Birdeye (CHA Somerville Urgent Care): 2.8/5 (71 reviews)
Patients praise
- Praise for individual physicians and medical staff for being empathetic, intelligent, and attentive
- Positive experiences with urgent care for non-severe, non-life-threatening conditions
- Appreciation for thorough explanations and genuine concern shown by certain doctors
- Convenient access for primary and specialty care services
Common complaints
- Reports of disorganized, rude, or unprofessional administrative and billing staff
- Concerns regarding unexpected high costs, complex billing, and perceived overcharging for urgent care services
- Frustration with long wait times and short, rushed consultations with providers
- Frequent turnover of providers, particularly due to the teaching/resident model
- Past severe critical incidents, including a documented failure of emergency response protocols resulting in patient death
- Issues with parking and facility management
"Dr. Nicole Chan is a wonderful and compassionate doctor. She took the time to answer all my questions and explain everything clearly and thoroughly."
— Loc8NearMe"Beware, this is a hospital, not an urgent care. They will charge for a hospital visit and not an urgent care visit. They also won’t tell you this ahead of time."
— Birdeye"This place feels like you’re visiting the school nurse at a Title 1 elementary school... you only get to see the doctor for 5 minutes.. well, i’m not even confident it was a doctor."
— LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cambridge Health Alliance Hits 1M Visits and Expands Care — May 15, 2026
- CHA Newsroom - CHA Named a 2025 Leading Disability Employer — Oct 1, 2025
- Medicaid cuts loom, but CHA budget changes only modestly - Cambridge Day — Jun 30, 2026
- 'Beacon of hope': Cambridge Birth Center reopens after six years — Jun 17, 2026
- Student mental health clinics could be closing this June – Wellness Sync — Feb 10, 2026
Information sourced from the clinic's website as of July 11, 2026.
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