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About

Getlabs is a privacy-first platform that coordinates mobile phlebotomists to perform at-home labs and diagnostics for healthcare organizations. With same-day, nationwide coverage across the U.S. and Canada, Getlabs enables partners to send phlebotomists to patients’ homes to collect labs, vitals, and advanced diagnostics, helping improve patient adherence and close gaps in care. The service is designed for healthcare providers and organizations seeking convenient, at-home testing solutions, including options available in South San Francisco and surrounding areas through its nationwide network and same-day availability. Additional details: privately held, founded in 2018, headquarters in the U.S., 73 employees, $6.5M annual revenue, $43M total funding.

Clinic Type

Laboratory Services

Address

South San Francisco, CA

Phone

+14244385227

Email

press@getlabs.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

—

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Trustpilot: 4.6 out of 5 stars (based on 1,269 reviews) (1,269)
  • RatingFacts: 3.85 out of 5 stars (based on 96 reviews) (96)

Patients praise

  • High level of convenience and time-saving for home-bound or busy individuals
  • Professional, kind, and efficient phlebotomists who make patients feel at ease
  • Seamless and easy booking process for many users
  • Appreciated for providing private, less intimidating environments for those with medical anxiety or mobility issues

Common complaints

  • Unreliable service, including missed appointments and significant delays
  • Poor communication and difficulty reaching customer support, especially reliance on unhelpful AI chatbots
  • Issues with lab samples being mishandled, lost, or not submitted to the lab as expected
  • Reports of unqualified or unprofessional phlebotomists struggling with blood draws

"Getlabs is incapable of simply doing their ONE job, so again I say: DO NOT USE GETLABS"

— Trustpilot reviewer

"I was nervous about this company based on some negative reviews I saw but my experience was great and I m glad I used Get Labs"

— RatingFacts reviewer

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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South San Francisco, CA·Laboratory Services

Summary: The South San Francisco Medical Center is part of Kaiser Permanente, located in South San Francisco, CA. It is categorized underMedical Practices, with a small workforce of 15 employees. The facility has roles across Medical, Administrative, Education, and Trades, led by Clinical Nursing Director Elizabeth Wood. The center’s activity and reach are reflected in modest staff growth (+17.6% YoY) and a LinkedIn presence with about 69 followers. This page primarily provides basic corporate and staffing details rather than specific laboratory services. For laboratory-specific information, consider visiting the Kaiser Permanente Northern California facilities page or contacting the center directly through Kaiser Permanente’s healthy.kaiserpermanente.org site.

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