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Clinic Type

Neurology

Address

462 Queen Street

Phone

860.628.3820

Email

hrs@hhchealth.org

Opening Hours

Mon - Fri: 8 AM - 5 PM

Services Offered

  • Neurology
  • Epileptology
  • Neurology - Electrodiagnostic Medicine
  • Neurosurgery
  • Neuropsychiatry
  • Seizure & Epilepsy

Team

  • Ayer Neuroscience Institute — Institute/Department
  • Karen L. Medin — Neurology Physician
  • Kenneth Alan Kaplove, MD — Neurology Physician

Insurance & Payment

Languages Spoken

FAQs

What are the hours for Neurology at Hartford HealthCare HealthCenter in Southington?

Hours vary; the page lists multiple hours blocks with Mon–Fri 8 AM–5 PM for some services and other time blocks shown under Hours sections.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Hartford HealthCare Official Websites: Generally range from 4.6/5 to 5.0/5 for individual providers on internal HHC sites (Varies by provider (e.g., 82 to 303 surveys))
  • Birdeye (Dermatology): 2.3/5 (12 reviews)
  • Local listing site: Generally positive/mixed (2 reviews)

Patients praise

  • Positive experiences with specific physicians and medical staff
  • Friendly front desk personnel in some departments
  • Clean office environment
  • High satisfaction ratings for individual providers on official HHC sites

Common complaints

  • Difficulty reaching staff by phone or getting return calls
  • Long appointment wait times and scheduling issues
  • Frustration with administrative processes, billing, and communication systems
  • Inconsistent experiences with staff responsiveness

"Second time coming to my client appointment here and they take people in before someone’s appointment and take so long to get them in. First wait was like two hours, second wait its now getting close to one hour wait..."

LocalityBiz review

"Today I had the pleasure of speaking with Andre over the phone at the southington office. I was calling to leave a mssg for my doctor and he took the time to listen to my concerns... Highly recommend!"

Local listing site review

"Communication is severely lacking. On multiple occasions, has taken five to seven to received a return call - long after the my symptoms has subsided."

Yelp review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Southington, CT·Neurology

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Southington, CT·Neurology

The Ayer Neuroscience Institute Southington Health Center is not referenced in the provided content. The available information concerns NEUROLOGICAL GROUP, P.C., a New London, CT-based medical practice under Hartford Healthcare. Key details: - Industry: Medical Practices; affiliated with Hartford HealthCare system - Location: Headquarters in New London, CT; 4 offices nationwide (all listed in New London area) - Services: General neurology and related medical practices; Hartford HealthCare offers walk-in, urgent, and virtual care - Revenue: about $24.6 million; Private, active - Contact: info@neurogroupnl.com; phone numbers listed - Website: neurogroupnl.com If you’re specifically seeking information about Ayer Neuroscience Institute Southington Health Center, please provide a link or more details, and I can pull or summarize relevant information.

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