Primary Care, Family Medicine, Same-Day Services
Primary Care • Sparks, NV • 6 locations listed: Center for Complex Care; Nell J. Redfield Health Center (Neil Rd and Sun Valley); North Valleys Health Center; Sparks Health Center; Wells Ave. Health Center locations
Clinic Type
Primary Care
Address
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Phone
Call(775) 329-6300 to check for openings.
odelgado@chanevada.org
Opening Hours
Same-Day Appointments in Reno and Sparks, Monday through Friday (for semi-urgent needs; subject to availability).
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is the same-day appointment policy?
Same-day appointments are available at the Sparks Health Center, Monday through Friday, for semi-urgent needs and are subject to availability.
How can I schedule an appointment?
Call 775-329-6300 to check openings and schedule an appointment.
What locations offer primary care and family medicine?
Center for Complex Care; Nell J. Redfield Health Center (Neil Road); Nell J. Redfield Health Center (Sun Valley); North Valleys Health Center; Sparks Health Center; Wells Ave. Health Center.
What services are included under primary care and family medicine?
Comprehensive primary care and family medicine, preventive checkups, and same-day care.
Are there low-cost pharmacies and immunizations available?
Yes, the organization features low-cost pharmacies and provides low- or no-cost immunization services for the entire family.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Alpine Family Medicine): 2 out of 5 stars (69 reviews) (69 reviews)
- Healthgrades (Dr. Jason McKenzie): 3.29 out of 5 (based on likelihood of recommendation) (34 ratings)
- Healthgrades (Dr. Amber Hayes): 4.09 out of 5 (based on likelihood of recommendation) (22 ratings)
- Ratings.MD (Dr. Shruti Basho): 4.9 out of 5
- Ratings.MD (Dr. Tim T. Nguyen): 4.8 out of 5
- Ratings.MD (Dr. Carl F. Thomas): 4.8 out of 5
- Ratings.MD (Dr. Amber Lee Hayes): 4.9 out of 5
Patients praise
- Thorough and knowledgeable medical care
- Compassionate, kind, and attentive physicians
- Effective communication and time taken to listen to patients
- Easy access to same-day or urgent appointments with specific providers
- Professional and efficient office staff at certain locations
Common complaints
- Rudeness and poor bedside manner from office staff or physicians
- Difficulty scheduling appointments or long wait times
- Perceived lack of care, apathy, or failure to address patient concerns
- Dissatisfaction with administrative processes like record-keeping or communication
"The staff here is ridiculously unprofessional, rude, and undereducated. The entire office staff needs some serious training in business etiquette and bedside manner."
— Birdeye (Alpine Family Medicine)"Dr. Basho is very personable and has excellent patient interaction skills. She always listens fully and explains EVERYTHING in a way that I can understand."
— Ratings.MD (Dr. Shruti Basho)"Dr. Nguyen is the absolute best Primary I’ve ever had. He not only listens, he is truly caring about my health. The staff members are so polite and always had a warm smile."
— Ratings.MD (Dr. Tim T. Nguyen)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Sparks Urgent Care - Northern Nevada Medical Group — May 10, 2026
- Welcoming New Patients | Community Health Alliance — Oct 15, 2025
- Kaiser Permanente Opens Its First Northern Nevada Medical Offices | Kaiser Permanente — Jul 1, 2026
- Kaiser Permanente opens new clinic in Sparks | News | 2news.com — Jul 2, 2026
Information sourced from the clinic's website as of July 11, 2026.
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