West River Mental Health: Counseling Services in Rapid City
Mental Health Counseling • Spearfish, SD • Since 1948 • five locations locations
About
West River Mental Health is a nonprofit mental health care provider serving the Rapid City and Spearfish areas in the Black Hills. Founded in 1948 and headquartered in Rapid City, it is the region’s largest community mental health facility, offering a range of services including counseling, case management, addiction support, psychiatric care, and emergency services. The organization operates 7 offices across western South Dakota (including Rapid City, Spearfish, and Hot Springs) and employs about 31 staff. Contact: information@bmscares.org; main phone lines available.
Clinic Type
Mental Health Counseling
Address
Pivot Point, 308 Quincy Street, Rapid City, SD 57701; 111 North Street, Rapid City, SD 57701; 350 Elk Street, Rapid City, SD 57701; Northern Hills / Spearfish, 623 Dahl Road, Spearfish, SD 57783; Southern Hills / Hot Springs, 647 5th Street, Hot Springs, SD 57747
Phone
605-391-4863; 605-343-0650; 605-343-7262; 605-745-6222
DSSBH@state.sd.us
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
pivot-point emergency services
Services Offered
Insurance & Payment
—
Languages Spoken
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Various mental health review aggregators: Approximately 2.8 to 3.2 stars (Varies by site (e.g., 21-23 reviews))
- Rehab-focused review sites: Approximately 3.4 to 3.5 stars (Varies by site (e.g., 5-13 reviews))
Patients praise
- Some individual therapists and caseworkers are highly praised for being compassionate, caring, and effective
- Helpfulness of specific programs for those who have a positive connection with staff
Common complaints
- Long wait times and appointment scheduling issues, including frequent cancellations
- Reports of uncaring or unprofessional staff interactions
- Dissatisfaction with medication management and psychiatric care experiences
- Issues with administrative policies such as strict late-arrival rules
- Concerns regarding confidentiality and handling of sensitive information
"I've been waiting 5 months for my med appointment, they have rescheduled it twice... it is extremely discouraging."
— findmentalhealthfacilities.org"My Caseworker Tony is absolutely amazing! He definitely goes above and beyond his duties I don't think I could have ever made it through the Darkness and pain without him!"
— Mental Health US"I received judgement, no help. They will call your Dr's without permission. They are not confidential."
— Rehab.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Nationwide Suicide Awareness Month — Sep 8, 2025
- Part 2: Vital Conversations with Amy Iversen, CEO of West River Mental Health - Doc Talk with Monument Health | Acast — Jun 30, 2026
- MWI Health Expands Across Midwest, Opens New Rapid City Clinic – Rapid City Business Journal — Sep 22, 2025
- MWI Health Opens Its Doors, Promising Expanded Mental Health Service To The Rapid City Community - The Rapid City Post — Oct 17, 2025
- You Don't Have to Wait Until It Gets Bad: A Rapid City Psychiatrist Gets Honest About Mental Health - The Rapid City Post — May 10, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health counseling clinics in Spearfish
Ensō Mental Health, LLC is a privately held mental health care practice based in Spearfish, SD (founded 2020). They offer comprehensive therapy services for adults, children, and couples, including individual, family, and group therapy, as well as specialized therapies. The practice is staffed by licensed therapists and emphasizes a compassionate, patient-centric environment for all ages. Services likely cover modalities such as CBT, DBT, EMDR, IFS, play-based therapy, and couples therapy, with clinical supervision and continuing education components. Contact: (605) 656-0560 or +1-605-519-5850. Website: ensomh.com.
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