Frontier Behavioral Health
Behavioral Health • Spokane Valley, WA
About
Frontier Behavioral Health (FBH) is a nonprofit mental health organization serving Spokane County, Washington, with a presence in Spokane and surrounding areas. Formed in 2011 from the merger of Spokane Mental Health and Family Service Spokane, FBH provides a full continuum of behavioral health services for Children, Youth, Adults, and Elders, including 24/7 crisis intervention, Crisis Response Services, and Involuntary Treatment Act evaluations. The agency operates 48 inpatient beds for Evaluation & Treatment and Stabilization, plus outpatient services, peer support, nursing home and school-based programs, homeless services, a Clubhouse, and Vocational Rehab/Employment services. FBH serves over 16,000 clients annually with a large staff and multiple locations in Spokane County. Contact: messages@fbhwa.org; phone 509-838-4651 or 877-266-1818. Address in Spokane Valley: 107 S Division St, Spokane, WA 99202.
Clinic Type
Behavioral Health
Address
Spokane, US
Phone
09.838.4651
ccoppen@fbhwa.org
Opening Hours
Clinical appointments and intakes
Website
Emergency Care
24-7 crisis line
Services Offered
Team
Insurance & Payment
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Languages Spoken
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (General FBH): 2.0/5 (44 reviews)
- Harmony Care Finder: 2.5/5 (13 reviews)
- ABA Navigator: 1.7/5 (13 reviews)
- Birdeye (Jeff Thomas Center): 3.1/5 (21 reviews)
- Rehab.com (Raschko Rehab): 4.4/5 (7 reviews)
Patients praise
- Some individual counselors receive high praise for being caring and effective
- Positive experiences with intake reception staff in certain instances
Common complaints
- Significant delays and difficulties accessing medication management services
- Inconsistent administrative communication, including appointment cancellations and scheduling errors
- Concerns regarding patient privacy and confidentiality in reception areas
- Long and protracted intake processes that may not address immediate crisis needs
- Dissatisfaction with the professionalism and bedside manner of some providers
- Limited insurance acceptance (primarily restricted to Medicaid)
"You better be 30 mins early or else they will treat you like pure crap and then make you feel bad for it! The medication side is a NIGHTMARE you will not get help with meds!"
— Birdeye review"Very long and protracted process for people who need help immediately. I decided to go elsewhere."
— ABA Navigator review"Andrea who also goes by Annie is an amazing counselor she takes so much time to help me through my issues and seems to actually genuinely care about what I’m going through."
— Birdeye reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- 'You don't have hope, but what you do need is help': Spokane Valley uses 'co-deployment' model to help homeless — Oct 24, 2025
- The Dirt: Frontier Behavioral Health planning new Spokane location — Apr 12, 2026
- CHAS and Frontier Behavioral Health break ground on one-stop shop clinic — Jun 29, 2026
- Resource conference aims to empower family caregivers in Spokane Valley | krem.com — Oct 8, 2025
- A Return on Response: Frontier Behavioral Health Built a Crisis System That Works for All - Fourfront Contributor | Washington State Behavioral Health — Feb 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Spokane Valley
Inland Northwest Behavioral Health is a privately held mental health care provider and psychiatric hospital based in Spokane, WA. Opened in Fall 2018, it offers inpatient and outpatient treatment for mental health disorders and operates two offices in Spokane (HQ: 104 W 5th Ave, Spokane, WA 99204) and Spokane Valley. Services include inpatient care, outpatient programs, admissions, and charity care. The organization employs about 59 staff and engages in Intensive Outpatient Programs (IOP) through Branches Spokane and Branches Spokane Valley. Contact: +1 509-992-1888 or 509-934-4070. Website: inlandnorthwestbh.com.
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