Frontier Behavioral Health
Mental Health Services • Spokane, WA
About
Frontier Behavioral Health (FBH) is a nonprofit behavioral health provider serving Spokane County, Washington. Formed in 2011 by the merger of Spokane Mental Health (est. 1970) and Family Service Spokane (est. 1905), FBH has over a century of combined experience and serves more than 16,000 clients annually with a staff of 700+. Key services include 24/7 crisis intervention and Involuntary Treatment Act evaluations (as the region’s lead crisis response provider), outpatient care, 48 inpatient beds for evaluation, treatment, and stabilization, plus Peer Support, crisis services, nursing home and school-based services, care for the homeless, a Clubhouse, and Vocational Rehabilitation/Employment services. FBH operates 4 offices in Spokane, WA, including locations on Division Street. Reachable at 1-509-838-4651 or 1-877-266-1818; website: fbhwa.org.
Clinic Type
Mental Health Services
Address
Spokane, US
Phone
509.838.4651
ccoppen@fbhwa.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Insurance & Payment
—
Languages Spoken
—
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (Frontier Behavioral Health – Spokane): 16 reviews (rating not captured in provided snippet) (16)
- Rehab.com (Frontier Behavioral Health Clinic, Spokane): 2.29/5 (18 reviews)
- Rehab.com (Frontier Behavioral Health – Calispel Evaluation): 3.67/5 (19 reviews)
- Rehab.com (Frontier Behavioral Health – Raschko): 4.43/5 (7 reviews)
- ABA Navigator (Frontier Behavioral Health – Spokane Valley, ABA): 1.7/5 (13 reviews)
- Birdeye (Frontier Behavioral Health Jeff Thomas Center): 3.1 star rating (21 reviews)
- FindRehabCenters.org (Frontier Behavioral Health – Spokane): rating not captured in provided snippet (not captured in provided snippet)
Patients praise
- Some reviewers report positive or generally positive experiences at certain locations.
- Counselors/staff are described as nice or some individual counselor experiences were positive.
- One section (client grievance process) describes an established mechanism for grievances/rights.
Common complaints
- Poor communication with patients/family (no updates, lack of coordination).
- Delays or gaps in care/appointment issues; providers may call in sick or schedule processes feel protracted.
- Perceived lack of help for mental health crises and inadequate/ineffective treatment planning or follow-up.
- Medication management and transfer/coordination concerns (e.g., long waits for medication management, disputes over meds/transfers).
- Discrimination/concerns about accessibility or policies (e.g., dog accommodation; perceived unfair treatment).
- Overall low ratings on some platforms indicate dissatisfaction, including very negative reviews about staff and care quality.
"“Always have had a positive experience- all but once many years ago”."
— Rehab.com – Frontier Behavioral Health – Raschko (Spokane)"“Iinept chaos… 20 minutes later I was told the provider called in sick. Not to mention they don't attract the best providers!”"
— Rehab.com – Frontier Behavioral Health – Raschko (Spokane)"“No one called me to give me information. … It wasn’t until I got verbally upset… that they were finally let go.”"
— Rehab.com – Frontier Behavioral Health – Calispel EvaluationSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- The Dirt: Frontier Behavioral Health planning new Spokane location — Apr 12, 2026
- CHAS and Frontier Behavioral Health break ground on one-stop shop clinic — Jun 29, 2026
- A Return on Response: Frontier Behavioral Health Built a Crisis System That Works for All - Fourfront Contributor | Washington State Behavioral Health — Feb 4, 2026
- Frontier Behavioral Health Puts Trauma-informed Care Into Action — Nov 3, 2025
- Integrated behavioral health center coming to downtown Spokane — Jul 6, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health services clinics in Spokane
Inland Northwest Behavioral Health is a private psychiatric hospital in Spokane, Washington, offering inpatient and outpatient mental health services. Key details: - Location: Headquarters and main operations in Spokane, WA (104 W 5th Ave, Spokane 99204) with 2 U.S. offices total. - Services: Inpatient and outpatient mental health care, admissions, and charity care. - Founded: Opened Fall 2018 to serve the greater Spokane area. - Size: About 59 employees (growth +12.1% YoY). - Type/status: Privately held, active. - Contact: Main phone numbers include +1 509-992-1888 and 509-934-4070. - Online presence: Website inlandnorthwestbh.com; LinkedIn: linkedin.com/company/inland-northwest-behavioral-health.
Comparing your options?
See other mental health services clinics in Spokane, or search the full directory by insurance, ratings, and more.