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Clinic Type

Gastroenterology

Address

3300 Main St Ste 3A, Springfield, MA

Phone

413-794-7364

Email

—

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

—

Insurance & Payment

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Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD (Dr. Kenneth Koenigs, MD): 5.0/5 (11 ratings)
  • Vitals (Dr. Rony M. Ghaoui, MD): 4.6/5 (9 ratings (6 written reviews shown))
  • Healthgrades (Dr. Halim Muslu, MD): 4.1/5 (14 reviews)
  • Vitals (Dr. John W. Miller Jr., MD): 4.6/5 (9 ratings with 9 written reviews)
  • WebMD (Dr. Douglas Hyde, MD): 4.5/5 (7 ratings)
  • Trinity Health Of New England (Paul S Farkas, MD): 4.9/5 (41 ratings (13 reviews shown))
  • WebMD practice listing (Western Massachusetts Gastroenterology Pc): Not specified in sources (3 reviews)
  • Birdeye (Western Mass. Gastroenterology Associates, P.C.): Not specified in sources (38 reviews)

Patients praise

  • Doctors described as caring and professional
  • Patients report good communication/explanations and feeling listened to
  • Positive bedside manner and follow-up/care coordination
  • Positive staff experiences mentioned in reviews

Common complaints

  • Administrative/scheduling problems and difficulty getting appointments/refills
  • Dismissal of symptoms or inadequate responsiveness reported
  • Bad experiences with reception/communication reported
  • Concerns about follow-up (e.g., not calling back or processing referrals)

"“He is my gastro doctor he is a excellent doctor, he is caring & professional!”"

— Vitals review for Dr. Rony Ghaoui

"“Dr. Ghaoui dismissed 95% of my GI symptoms to solely focus on constipation… He never called me back about obtaining my colonoscopy results…”"

— Vitals review for Dr. Rony Ghaoui

"“Would give zero stars, I tried to get an appointment and couldn’t even accomplish that…”"

— Birdeye reviews for Western Mass. Gastroenterology Associates, P.C.

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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