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About

North Star Health (Springfield Medical Care Systems, Inc.) is a nonprofit Federally Qualified Health Center serving southern Vermont and southwestern New Hampshire. It provides patient-centered primary care, dental, vision, and behavioral health services to all, regardless of insurance or ability to pay. Headquartered in Springfield, VT, it operates 8 offices across VT and NH, including locations in Ludlow, Chester, Londonderry, Springfield, and Charlestown, NH. The organization emphasizes accountability, integrity, compassion, and community, and employs about 52 staff. Primary contact: +1 802-886-8900.

Clinic Type

Obstetrics

Address

100 River Street, Springfield VT 05156

Phone

802-886-8900

Email

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Opening Hours

Family Medicine Monday, Wednesday, Friday 7:30 am – 5:00 pm; Tuesday and Thursday 8:00 am – 5:00 pm; Closed Saturday and Sunday

Telehealth

Pediatric Behavioral Health Telehealth Visits Wednesday 5:00pm-8:00pm

Emergency Care

Emergency Care In the event of an emergency, call 911 or go to the nearest emergency room.

Services Offered

  • Family Medicine
  • Primary Care
  • Obstetrics clinic

Insurance & Payment

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Languages Spoken

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FAQs

What are the reception hours for phone calls?

Monday-Friday 8:00am-5:00pm

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Yelp: Not provided (Yelp page exists) (Not provided (Yelp page exists))

Patients praise

  • Some staff members are reported as friendly
  • Quick service reported during some walk-in visits for simple tasks like stitch removal

Common complaints

  • Long wait times for appointments and at the facility
  • Poor communication and difficulty reaching staff via phone
  • Dissatisfaction with physician attentiveness and care for chronic conditions
  • Reports of unprofessional or aggressive staff behavior
  • Issues with prescription management

"First appointment having to wait an hour past my scheduled appointment time just to be put in a room and wait another 30 minutes to be seen. One of the front deck ladies is complete b$&@h... DONE AND DONE, no one else make the mistake I did and waste your time."

— a-better-place.com

"I seen them twice; The worse experience I have ever had... They do not have your best interest in mind. I filed a complaint and would be glad to help others file also."

— localitybiz.com

"I went to the walk-in clinic to get stitches removed. Staff was friendly, there wasn't a wait to be seen, and everyone was very good at their job. In and out pretty quick, no complaints."

— a-better-place.com

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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