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About

Holyoke Medical Center is a nonprofit, full-service community and regional hospital in Holyoke, Massachusetts, founded in 1893. It operates 198 beds in the main hospital and oversees a broader healthcare system including the VNA, River Valley Counseling Center, and Western Mass Physician Associates. The service area covers Greater Holyoke and parts of Hampshire and Hampden Counties (e.g., Holyoke, Chicopee, South Hadley, Granby, Easthampton, Southampton, West Springfield, Belchertown). The organization is active in the private sector and serves as a regional health provider with a focus on comprehensive patient care. For rehabilitation needs specifically, the site references general hospital services and affiliated behavioral health and outpatient care, but does not detail a standalone rehabilitation program.

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Clinic Type

Physical & Occupational Therapy

Address

Chicopee: Memorial Drive, 1970 Memorial Drive; Springfield: 2150 Main Street, Suite 140, Springfield, MA 01104; Holyoke Medical Center location not explicitly listed with address, but mentions Holyoke Medical Center and Springfield locations

Phone

413-534-2555

Email

bloodbank_donor@holyokehealth.com

Opening Hours

Holyoke Medical Center – Monday, Wednesday, Friday: 7 a.m. – 12:30 p.m., 1:30 – 3 p.m.

Website

https://www.holyokehealth.com/services/rehabilitation/

Services Offered

  • Physical Therapy
  • Occupational Therapy
  • Hand Therapy
  • Post-Surgical Rehabilitation
  • Neurological Injuries and Disease
  • Vestibular Rehabilitation and Balance
  • Spinal and Musculoskeletal Injuries
  • Work and Sports Injuries
  • Pelvic Floor Therapy
  • Arthritis, Pain and Chronic Pain
  • Lymphedema therapy
  • Return to work skills
  • Upper Extremity Splinting
  • Certified Hand Therapist on staff
  • Hand, Wrist, Elbow, Injuries and Post Surgical Care
  • Lymphedema specialist

Team

  • CORE Physical Therapy team — Therapy team

Insurance & Payment

—

Languages Spoken

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Photos

CORE Physical & Occupational Therapy — Physical & Occupational Therapy clinic in Springfield, MA — photo 1CORE Physical & Occupational Therapy — Physical & Occupational Therapy clinic in Springfield, MA — photo 2CORE Physical & Occupational Therapy — Physical & Occupational Therapy clinic in Springfield, MA — photo 3CORE Physical & Occupational Therapy — Physical & Occupational Therapy clinic in Springfield, MA — photo 4CORE Physical & Occupational Therapy — Physical & Occupational Therapy clinic in Springfield, MA — photo 5CORE Physical & Occupational Therapy — Physical & Occupational Therapy clinic in Springfield, MA — photo 6CORE Physical & Occupational Therapy — Physical & Occupational Therapy clinic in Springfield, MA — photo 7CORE Physical & Occupational Therapy — Physical & Occupational Therapy clinic in Springfield, MA — photo 8

What Patients Say

Overall sentiment across review platforms: mixed

  • Vitals / Indeed (for employee context): 3.7/5 for one provider (139 reviews for Holyoke Medical Center)

Patients praise

  • Some patients report phenomenal emergency and routine care experiences at the affiliated hospital
  • Staff noted as helpful in specific instances, such as assisting with medication access and gap plans
  • High percentage of hospital patients willing to recommend the facility

Common complaints

  • Difficulties reaching the office by phone and long wait times for appointments
  • Reports of unprofessional, dismissive, or lazy staff behavior
  • Issues with follow-up, referrals, and medical record management
  • Complexities in navigating insurance and state systems for healthcare access

"Spent the better part of an afternoon either calling with no answer, or on hold for hours only to be met with dead air on the phone and a disconnected line."

— LocalityBiz user review

"Awesome in person but dont try calling for appointment they will leaving waiting go in and insist you get appoinment."

— LocalityBiz user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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Baystate Rehabilitation Care

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Baystate Health is a nonprofit, integrated healthcare system based in Springfield, MA, serving Western Massachusetts. It operates four acute-care hospitals (over 1,000 licensed beds) and Baystate Medical Practices (a multi-specialty group with 700+ physicians across 40 locations). The Baystate system also includes an HMO, Health New England, serving parts of MA, CT, NY, VT, and NH. Its flagship, Baystate Medical Center, is the region’s only Level I trauma center. In 2022, the system reported 55,000+ hospital discharges and 185,000+ ED visits. A former hospital (Baystate Mary Lane) closed in 2025 and a 2026 deal to integrate Mercy Medical Center could expand the system to five hospitals, pending regulatory approval. Contact: +1 (413) 794-0000. Headquartered in Springfield, founded 1873. Active nonprofit provider in the Hospitals and Health Care industry.

Online bookingSince 1873
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