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Clinic Type

Urgent Care

Address

Springfield, MO (Mercy-GoHealth Urgent Care)

Phone

678-774-7100

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Virtual Visits available via telemedicine

Emergency Care

If life-threatening, go to Mercy ER or call 911

Services Offered

  • Urgent care
  • telemedicine
  • mercy partnership
  • EMR patient portal
  • priority referrals
  • primary care coordination
  • insurance and pricing information
  • online payment portal
  • virtual visits
  • sports physicals

Technology & Equipment

  • telemedicine
  • shared EMR system

Team

  • Dr. Michael Klevens — Physician
  • Sarah Coy — Provider

Insurance & Payment

In-network with most major Missouri and national insurance plans (per page)

online payment portal, same-day pricing for patients without insurance

Languages Spoken

Pricing

  • affordable same-day pricing for patients without insurance
  • in-network with most major Missouri and national insurance plans

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye, Solv, Yelp, and BBB: Generally poor, often ranging between 2.0 and 3.0 stars across several major platforms (Ranges from dozens to hundreds per clinic)

Patients praise

  • Convenience of 24/7 availability for some locations
  • Professional and kind care from individual providers cited in specific instances
  • Ability to get care on holidays or middle-of-the-night urgent situations
  • Efficient care when online appointment slots are utilized correctly

Common complaints

  • Long wait times, sometimes extending for several hours
  • Perceived rudeness or lack of empathy from staff and providers
  • Disorganization in scheduling and patient flow
  • Concerns over diagnostic accuracy or being redirected to the ER despite paying fees
  • Strict or rigid adherence to protocols over patient-centered care

"Why do I always need to wait so damn long? All the nurses just stand around and talk and I’m stuck waiting in a room for SIX HOURS… terrible doctors."

Anonymous Patient via Birdeye

"Failure to respond to 25 complaint(s) filed against business."

Better Business Bureau profile for Mercy-GoHealth Urgent Care

"The nurse was rude and when I asked the Dr how to make a complaint he laughed... I definitely would not recommend going here at all, especially if it is for your child."

Anonymous Patient via LocalityBiz

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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