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About

North Star Health (Springfield Medical Care Systems, Inc.) is a nonprofit Federally Qualified Health Center serving southern Vermont and southwestern New Hampshire. It provides patient-centered primary care, dental, vision, and behavioral health services to all, regardless of insurance or ability to pay. Headquartered in Springfield, VT, it operates 8 offices across VT and NH, including locations in Ludlow, Chester, Londonderry, Springfield, and Charlestown, NH. The organization emphasizes accountability, integrity, compassion, and community, and employs about 52 staff. Primary contact: +1 802-886-8900.

Clinic Type

Women's Health

Address

Springfield Health Center, part of North Star Health

Phone

802-886-8900

Email

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Opening Hours

Reception Hours (For phone calls) Monday-Friday 8:00am-5:00pm; Family Medicine: Monday, Wednesday, Friday 7:30 am – 5:00 pm; Tuesday and Thursday 8:00 am-5:00 pm; Pediatric schedule: Monday-Wednesday 7:30am-5:30pm; Thursday-Friday 7:40am-5:00pm; Walk In Care Monday – Friday 8:00 am – 5:00 pm; Closed Saturday and Sunday; Pediatric Behavioral Health Telehealth Visits Wednesday 5:00pm-8:00pm; After Hours Care 802-886-8900

Telehealth

Pediatric Behavioral Health Telehealth Visits Wednesday 5:00pm-8:00pm; Walk In Care available; Telehealth available in some services

Emergency Care

Emergency Care: In the event of an emergency, call 911 or go to the nearest emergency room.

Services Offered

  • Family Medicine
  • MOUD
  • Opioid Use
  • Reproductive Health
  • Lifestyle Medicine
  • Behavioral Health
  • Women’s Health

Team

  • Claire Venman-Clay, MSN, WHNP? (per bio) — PMHNP-BC, Psychiatric Mental Health Nurse Practitioner

Insurance & Payment

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Languages Spoken

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FAQs

What are the hours for reception and scheduling?

Reception Hours (For phone calls) Monday-Friday 8:00am-5:00pm. Family Medicine and Pediatrics have their own schedules listed above.

What are the walk-in care hours?

Walk In Care Monday – Friday 8:00 am – 5:00 pm; Closed Saturday and Sunday.

When is pediatric behavioral health telehealth available?

Telehealth Visits for Pediatric Behavioral Health are offered on Wednesdays from 5:00pm-8:00pm.

What should I do in an emergency?

Call 911 or go to the nearest emergency room.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (North Star Vision): 4.0 out of 5 stars (12 reviews)

Patients praise

  • Some staff reported as friendly and professional
  • Quick in-and-out experience for simple procedures like stitch removal
  • Thorough explanations during appointments (specifically noted for vision services)

Common complaints

  • Long wait times for appointments and at the facility
  • Perceived lack of care or concern from some providers
  • Difficulties with communication, such as being hung up on or feeling ignored by staff
  • Concerns regarding the management of medications and appointment scheduling
  • Reports of unprofessional or rude behavior by some staff members

"I went to the walk-in clinic to get stitches removed. Staff was friendly, there wasn't a wait to be seen, and everyone was very good at their job."

— A-Better-Place.com user review

"Scheduled an appointment for a few issues which took me months to get into my actual doctor and when I go in I'm accused of being lazy... and the doctor had no care or concern for my needs."

— LocalityBiz.com user review

"First appointment having to wait an hour past my scheduled appointment time just to be put in a room and wait another 30 minutes to be seen."

— A-Better-Place.com user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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