Northwestern Counseling & Support Services
Behavioral Health • St. Albans, VT • Since 1958
About
Northwestern Counseling & Support Services, Inc. (NCSS) is a private, nonprofit mental health and human services agency based in St. Albans, Vermont. Founded in 1958, NCSS provides intervention and support for individuals of all ages facing emotional/behavioral problems, mental illness, and developmental disabilities. The organization operates 6 offices across the United States (all in St. Albans, VT) with HQ at 107 Fisher Pond Road, St. Albans, VT 05478. Key details: - Industry: Mental Health Care; Type: Nonprofit - Headquarters: St. Albans, Vermont - Email: inquires@ncssinc.org; Phone: +1-802-524-6554 - Website: ncssinc.org - LinkedIn: linkedin.com/company/northwestern-counseling-and-support-services - Employees: ~113; Revenue: ~$88.6K (noted in highlights) - NAICS: 62, 621; SIC: 80, 809 - Offices: 6 locations in St. Albans, VT (including HQ at 107 Fisher Pond Road)
Clinic Type
Behavioral Health
Address
107 Fisher Pond Road, St. Albans, VT 05478, US
Phone
+1-802-524-6554
Amber.Schaeffler@ncssinc.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com/Recovery.com/Aging in Place New England: 2.6/5 stars (5 reviews)
- Indeed/Glassdoor (Employee reviews): 3.6/5 stars (14-28 reviews)
Patients praise
- supportive staff who care about clients
- good opportunities for professional growth and skill development for employees
- historical client satisfaction reports indicating high satisfaction rates (92% as of 2018)
Common complaints
- allegations of high billing or predatory fees
- reports of poor internal communication and management issues
- staff concerns regarding workload and safety
"$1800 bill was sent to our relative in crisis after receiving phone calls from this 'support service.' SCAM - DO NOT USE."
— Rehab.com user review"The job is great and has great staff who truly care about the clients. Generally, people are supportive of one another and there is always someone willing to help."
— Indeed employee reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Northwestern Counseling & Support Services — Oct 23, 2025
- Northwestern Counseling & Support Services Mental Health Providers — Oct 10, 2025
- Northwestern Counseling & Support Services - Indeed — Dec 12, 2025
- Volunteer for Northwestern Counseling & Support Services (NCSS) — Jul 4, 2026
- Ryan Davis selected as new CFO at Northwestern Counseling and ... — Mar 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
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