Northwestern Medical Center: Homepage
Family Medicine • St. Albans, VT • Since 1883
About
Northwestern Medical Center is a nonprofit hospital in St. Albans, Vermont. Established in 1883, it serves as a private, nonprofit healthcare provider with multiple offices (headquartered at 133 Fairfield Street, St. Albans, VT 05478). The center operates in the hospitals and health care industry, employing about 232 staff and generating annual revenue in the $25–50 million range. For general information or to reach patient services, contact the center via pfscustomerservice@nmcinc.org or main phone numbers listed on their site. Homepage: northwesternmedicalcenter.org.
Clinic Type
Family Medicine
Address
133 Fairfield Street, St. Albans, VT 05478, US
Phone
802-524-8911 x2
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Telemedicine
Emergency Care
Emergency Department
Services Offered
Insurance & Payment
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Languages Spoken
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Awards & Accreditations
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What Patients Say
Overall sentiment across review platforms: mixed
- U.S. News & World Report: 87% recommendation rate (449 (referenced in Medicare survey data))
- Healthgrades: 66% patient experience rating
Patients praise
- high percentage of patients willing to recommend the facility to others
- generally positive feedback regarding nursing and surgeon care
- many patients report satisfaction with cleanliness and comfort of the facility
- facility is proactive about tracking and investigating patient complaints through a formal process
Common complaints
- reports of long wait times in the emergency department
- concerns regarding staff communication, particularly with patients in mental health or withdrawal crises
- isolated complaints about perceived lack of empathy or professionalism from some staff members
- past historical investigations regarding patient safety protocols for psychiatric patients
"Had a major surgery last week. nursing care, especially LNA care was exceptional and so caring even though they were packed and understaffed."
— Yelp"The night shift staff here is openly judgmental. I arrived in alcohol withdrawal and severe mental distress, calmly asking for help, and was treated with the kind of contempt you’d expect from someone who should not be in medicine at all."
— LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Maitri and Northwestern Medical Center Announce Partnership - Northwestern Medical Center — Apr 23, 2026
- Update on NMC Leadership - Northwestern Medical Center — Nov 18, 2025
- Preserving Birthing Services at NMC - Northwestern Medical Center — Jan 30, 2026
- NMC Accepting Applications for Health Professions Scholarship - Northwestern Medical Center — Sep 24, 2025
- Temporary Pause of Surgical Procedures - Northwestern Medical Center — Aug 19, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in St. Albans
Primary Care Health Partners (PCHP) is a network of independent primary care practices offering pediatric care, family medicine, and internal medicine with 15 offices across Vermont and upstate New York. Key details relevant to St. Albans, VT (St. Albans area) include: - Headquarters: Williston, Vermont; operations across Vermont including multiple office locations. - Services: Family medicine, internal medicine, pediatric care; primary and urgent care services. - Contact/access: Main phone numbers listed; primary care services delivered through a network of clinics. - Notable offices in Vermont: several locations in surrounding towns (e.g., Milton, Burlington, Enosburg Falls, Bennington, Brattleboro), indicating regional coverage near St. Albans. - Website: pchpmd.com for patient resources, provider information, and location details. - Employment/leadership: CFO Wendy L. and COO Matthew Whitcomb listed; single open position for a Family Nurse Practitioner. If you’re seeking a PCHP clinic specifically in St. Albans, VT, it may be best to visit their website or contact their main line to confirm if there is a St. Albans location or to obtain the closest nearby office.
NOTCH (Northern Tier Center for Health) provides primary care and related health services across four Vermont offices, including St. Albans. Their St. Albans location (48 Lower Newton Street, St. Albans, VT 05478) is part of NOTCH’s network that offers family medicine, internal medicine, behavioral health, dentistry, pharmacy, and lab services. NOTCH is a not-for-profit community-based health system focused on long-term, quality care for underserved populations in Franklin and Grand Isle counties, with a team-oriented approach and multi-generational patient relationships.
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