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About

Northwestern Medical Center is a nonprofit hospital in St. Albans, Vermont. Established in 1883, it serves as a private, nonprofit healthcare provider with multiple offices (headquartered at 133 Fairfield Street, St. Albans, VT 05478). The center operates in the hospitals and health care industry, employing about 232 staff and generating annual revenue in the $25–50 million range. For general information or to reach patient services, contact the center via pfscustomerservice@nmcinc.org or main phone numbers listed on their site. Homepage: northwesternmedicalcenter.org.

Clinic Type

Primary Care

Address

133 Fairfield Street, St. Albans, VT 05478, US

Phone

802-524-8911 x2

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Telemedicine services available

Emergency Care

Emergency Department available

Services Offered

  • Primary Care
  • Inpatient Care
  • Palliative Care
  • Urgent Care
  • Pediatric Developmental Clinic
  • Surgical Services
  • Cardiology
  • Diagnostic Imaging
  • Ear Nose Throat
  • Emergency Department
  • Endocrinology
  • Family Birth Center
  • Laboratory
  • Ophthalmology
  • Pulmonology
  • Sleep Center
  • Telemedicine
  • Urology
  • Physical Therapy & Rehabilitation Center
  • Orthopaedics
  • Therapeutic Services
  • Price Transparency

Insurance & Payment

Out-of-pocket, Insurance billing, Price transparency

Languages Spoken

Pricing

  • More about pricing and value-based care
  • Fair, competitive pricing
  • Transparency in safety and quality of care

Awards & Accreditations

  • Top 100 rural and community hospital — iVantage Health Analytics Hospital Strength INDEX

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • CMS (Medicare): 3 out of 5 stars (overall CMS star rating) (Not explicitly aggregated in provided sources, though survey data is measured across 68 categories)
  • Yelp: 2.8 out of 5 stars (13 reviews)

Patients praise

  • Many patients praise the nursing staff for being caring and professional, despite being overworked
  • High percentage of patients willing to recommend the hospital (often reported around 76%-87%)
  • Effective communication from doctors and nurses in many cases
  • Positive feedback on surgical services and bedside manner from some patients

Common complaints

  • Long wait times, particularly in the emergency room
  • Concerns regarding staff responsiveness when help is requested
  • Perceived lack of compassion or judgmental attitude from certain staff members, especially in crisis situations
  • Cleanliness of facilities reported as inconsistent

"This hospital is beyond blessed to have such caring nursing and support staff... Thank you ALL for making an uncomfortable experience- significantly more comfortable, with your bedside mannerisms and kindness."

Yelp reviewer

"If I could give a zero star rating, I would. The night shift staff here is openly judgmental... I simply needed care, and was met with arrogance and disdain."

LocalityBiz reviewer

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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