Northwestern Medical Center: Homepage
Primary Care • St. Albans, VT • Since 1883
About
Northwestern Medical Center is a nonprofit hospital in St. Albans, Vermont. Established in 1883, it serves as a private, nonprofit healthcare provider with multiple offices (headquartered at 133 Fairfield Street, St. Albans, VT 05478). The center operates in the hospitals and health care industry, employing about 232 staff and generating annual revenue in the $25–50 million range. For general information or to reach patient services, contact the center via pfscustomerservice@nmcinc.org or main phone numbers listed on their site. Homepage: northwesternmedicalcenter.org.
Clinic Type
Primary Care
Address
133 Fairfield Street, St. Albans, VT 05478, US
Phone
802-524-8911 x2
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Telemedicine services available
Emergency Care
Emergency Department available
Services Offered
Insurance & Payment
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Out-of-pocket, Insurance billing, Price transparency
Languages Spoken
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Pricing
Awards & Accreditations
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- CMS (Medicare): 3 out of 5 stars (overall CMS star rating) (Not explicitly aggregated in provided sources, though survey data is measured across 68 categories)
- Yelp: 2.8 out of 5 stars (13 reviews)
Patients praise
- Many patients praise the nursing staff for being caring and professional, despite being overworked
- High percentage of patients willing to recommend the hospital (often reported around 76%-87%)
- Effective communication from doctors and nurses in many cases
- Positive feedback on surgical services and bedside manner from some patients
Common complaints
- Long wait times, particularly in the emergency room
- Concerns regarding staff responsiveness when help is requested
- Perceived lack of compassion or judgmental attitude from certain staff members, especially in crisis situations
- Cleanliness of facilities reported as inconsistent
"This hospital is beyond blessed to have such caring nursing and support staff... Thank you ALL for making an uncomfortable experience- significantly more comfortable, with your bedside mannerisms and kindness."
— Yelp reviewer"If I could give a zero star rating, I would. The night shift staff here is openly judgmental... I simply needed care, and was met with arrogance and disdain."
— LocalityBiz reviewerSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Maitri and Northwestern Medical Center Announce Partnership - Northwestern Medical Center — Apr 23, 2026
- Update on NMC Leadership - Northwestern Medical Center — Nov 18, 2025
- Preserving Birthing Services at NMC - Northwestern Medical Center — Jan 30, 2026
- NMC Accepting Applications for Health Professions Scholarship - Northwestern Medical Center — Sep 24, 2025
- Temporary Pause of Surgical Procedures - Northwestern Medical Center — Aug 19, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in St. Albans
Primary Care Health Partners (PCHP) is a network of independent primary care practices offering pediatric care, family medicine, and internal medicine with 15 offices across Vermont and upstate New York. Key details relevant to St. Albans, VT (St. Albans area) include: - Headquarters: Williston, Vermont; operations across Vermont including multiple office locations. - Services: Family medicine, internal medicine, pediatric care; primary and urgent care services. - Contact/access: Main phone numbers listed; primary care services delivered through a network of clinics. - Notable offices in Vermont: several locations in surrounding towns (e.g., Milton, Burlington, Enosburg Falls, Bennington, Brattleboro), indicating regional coverage near St. Albans. - Website: pchpmd.com for patient resources, provider information, and location details. - Employment/leadership: CFO Wendy L. and COO Matthew Whitcomb listed; single open position for a Family Nurse Practitioner. If you’re seeking a PCHP clinic specifically in St. Albans, VT, it may be best to visit their website or contact their main line to confirm if there is a St. Albans location or to obtain the closest nearby office.
NOTCH St. Albans Health Center is one of NOTCH’s four Vermont offices (Part of NOTCH: Northern Tier Center for Health). Based in Richford, VT, NOTCH operates as a not-for-profit primary care network serving Franklin and Grand Isle counties with a focus on long-term patient relationships and high-quality, continuous care. Services span family medicine, internal medicine, obstetrics, behavioral health, pharmacy, lab, and general dentistry, with a presence in the U.S. and Canada. The St. Albans location is listed among NOTCH’s four Vermont offices, alongside Richford, Enosburg, and Swanton, offering primary care and integrated services through NOTCH’s multi-disciplinary team.
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