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About

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Clinic Type

Urgent Care

Address

—

Phone

434-823-7896; 540-245-7470; 540-245-7940; 540-245-7880

Email

MyAugustaChart@augustahealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.augustahealth.com/service/urgentcare/urgent-care-locations/

Services Offered

  • Urgent Care

Insurance & Payment

—

Languages Spoken

—

Social Media

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Photos

Urgent Care Locations — Urgent Care clinic in Staunton, VA — photo 1Urgent Care Locations — Urgent Care clinic in Staunton, VA — photo 2Urgent Care Locations — Urgent Care clinic in Staunton, VA — photo 3Urgent Care Locations — Urgent Care clinic in Staunton, VA — photo 4Urgent Care Locations — Urgent Care clinic in Staunton, VA — photo 5Urgent Care Locations — Urgent Care clinic in Staunton, VA — photo 6Urgent Care Locations — Urgent Care clinic in Staunton, VA — photo 7Urgent Care Locations — Urgent Care clinic in Staunton, VA — photo 8

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Augusta Health Urgent Care): 3.3/5 (137)
  • Promallu (Bon Secours Urgent Care): 3.9/5 (663)
  • Yelp (MedExpress/Bon Secours): 3.5/5 (16)

Patients praise

  • Convenient alternative to busy primary care physicians
  • Kind and compassionate nursing and medical staff in some instances
  • Effective diagnosis and treatment for common illnesses like bronchitis and sinus infections
  • Professional and patient demeanor of some nurse practitioners

Common complaints

  • Long wait times and lack of communication regarding wait estimates
  • Billing issues, including mismanaged insurance claims and surprise charges
  • Unprofessional or rude front-desk staff experiences
  • Perceived lack of thorough physical examinations by medical providers
  • Frustration with check-in processes and technology barriers for elderly patients

"They don’t give you an estimate on how long it will be until you have been there for a few hours and then they say it’s going to be 2+."

— Birdeye user review of Augusta Health Urgent Care

"Service was ok I guess. the doctor barely took 5 minutes to check out my symptoms. Billing has been a nightmare. They didn't bill my insurance and tried to charge me over $250."

— Promallu user review of Bon Secours Urgent Care

"From start to finish I was there 2 hours! Unfortunately they were short staffed on a Saturday and only had one nurse and one md Staff was very kind and compassionate but poor staffing situation!"

— LocalityBiz user review of Augusta Health Urgent Care

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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Bon Secours Urgent Care, Staunton

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