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About

Primary Health Medical Group has 3 US offices, including its headquarters in Garden City, Idaho. The Garden City location is at 10482 W. Carlton Bay Drive, Garden City, ID 83714. Primary Health is Idaho’s largest independent medical group, offering urgent care and family medicine with a patient-centered approach. If you’re seeking a Sun Valley location specifically, this page lists only Garden City and other Idaho sites; no Sun Valley office is shown. Consider checking the official site or calling for Sun Valley availability.

Clinic Type

Family Practice

Address

1475 N. Cole Rd., Boise, Idaho 83704 (example per highlights)

Phone

+1

Email

occhealth@primaryhealth.com

Opening Hours

Mon - Fri 8:00 am-7:30 pm; Sat - Sun 8:00 am-5:00 pm (where listed); note: some locations have different hours such as Mon - Thu 8:00 am-4:00 pm; Fri-Sun Closed

Telehealth

Telehealth Urgent Care available

Emergency Care

Urgent Care available

Services Offered

  • Urgent Care
  • Family Medicine
  • Family Medicine by Appointment
  • Specialists
  • Family Practice
  • Dermatology

Insurance & Payment

Languages Spoken

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Meridian Crossroads): 4.5/5 stars (627 reviews)
  • Facebook: 68% recommend (266 reviews)
  • South Nampa Location (official site): 4.95/5 (241 reviews)

Patients praise

  • Professional, kind, and efficient staff/providers
  • Quick and convenient access to care (same-day appointments)
  • Comprehensive services (on-site prescription filling, efficient check-in)
  • Good bedside manner from providers

Common complaints

  • Billing and coding issues (incorrectly coding preventative visits as regular visits, insurance denial)
  • Customer service challenges (wait times, perceived lack of helpfulness)
  • Communication and administrative errors (bureaucratic delays, follow-up issues)

"Billing/Coding Issue: On 2/18/2025, I went in for my annual female preventative wellness visit... The coding that was sent to their billing department was noted as a regular visit vs preventative wellness."

Better Business Bureau (BBB) Complaint

"Everyone was so kind and efficient. They filled prescriptions right there so I didn't have to Uber to a pharmacy."

LocalityBiz Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Sun Valley, ID·Family Practice

Summary: St. Luke’s Health System is a nonprofit, private healthcare network based in Boise, Idaho, founded in 1902. It operates six hospitals and more than 200 clinics across Idaho and eastern Oregon, with roughly 14,000 employees system-wide. The Boise Medical Center is a 437-bed facility, and the system includes various locations in Idaho, including Twin Falls and Meridian. St. Luke’s provides regional care through a Level II pediatric trauma center and serves the broader Treasure Valley and central Idaho areas. If you’re specifically looking for St. Luke’s in Hailey and Ketchum (Sun Valley): The provided highlights list six U.S. offices primarily in Idaho (e.g., Boise, Meridian, Twin Falls) but do not indicate a Hailey or Ketchum location. Hailey and Ketchum residents typically rely on St. Luke’s networked services through nearby facilities in Boise or Twin Falls, or through affiliated clinics within the region. For precise services, hours, or transfer options in Hailey/Ketchum, please check the St. Luke’s website or contact the system’s main line at 208-381-2222.

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Sun Valley, ID·Family Practice

Ketchum Family Medicine is a functional medicine, medical aesthetic, and urgent care clinic based in Ketchum, Idaho (Sun Valley area). They serve individuals and families, including walk-ins, with a focus on comprehensive primary care, aesthetics, and urgent care services. Contact: 208-622-3180 or 833-795-1981. Website: ketchumfamilymedicine.com. Key details: headquarters in Ketchum, operates as a small practice (listed with 1 employee), notable online presence with steady traffic and strong pages-per-visit.

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