Emergency Medicine | SUNY Upstate
Emergency Medicine • Syracuse, UT • Since 1963 • Multiple ERs: Upstate University Hospital (Downtown and Community Campus) and Veterans Administration ER; Community Campus ER locations
About
SUNY Upstate Medical University’s Upstate University Hospital in Syracuse is a 752-bed, non-profit teaching hospital and Level I trauma center affiliated with SUNY Upstate Medical University (Norton College of Medicine). It operates as the flagship hospital of the Upstate Health System and includes the Upstate Golisano Children’s Hospital (ages 0–21). The hospital's emergency department is certified as a Level I trauma center, serving the Syracuse region, and it is the region’s only Level I center. Location: 750 E. Adams Street, Syracuse, NY.
Clinic Type
Emergency Medicine
Address
750 East Adams Street, Syracuse, NY
Phone
800-222-1222
library@upstate.edu
Opening Hours
Open 24/7 for Emergency Departments; Golisano Pediatric After Hours: Monday–Friday 4–10 p.m.; Weekends Noon–8 p.m.
Emergency Care
Yes; Level 1 Trauma Center; 24/7 emergency departments; ambulance and helicopter transports in region
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services does the Emergency Department provide?
Adult and Pediatric Emergency Care; Level 1 Trauma Center; 24/7 ER access; regional transportation via ground or air.
Where is the Emergency Department located?
Downtown at 750 East Adams Street, Syracuse; Pediatric entrance shared with adult ED on Adams Street.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Upstate University Hospital - Community Campus: Emergency Room): 3.8/5 (373 reviews)
- Yelp (Upstate University Hospital): Not stated in provided snippet (Not stated in provided snippet)
- Vivian Health (Upstate University Hospital in Syracuse, NY): 3.9/5 (70 reviews)
- WebMD (Dr. Richard Cantor, Emergency Medicine): 4.0/5 (4 ratings)
- Press Ganey (Upstate patient satisfaction): Star rating depends on number of surveys; fewer than 30 surveys -> no star rating generated (Thousands of surveys returned each year (exact count not provided))
Patients praise
- Some reviewers report respectful, knowledgeable staff and good care
- Positive experiences include speed/thoroughness and friendly nurses
- Some reports of quality/high-performing outcomes in certain adult procedures/conditions (system-level, not ER-specific)
Common complaints
- Overcrowding and overwhelmed ER leading to chaos/clutter
- Long waits and patients leaving without being seen/treatment
- Filth/dirty facilities and poor environment
- Negative care experiences including dismissal of concerns/communication issues and perceived lack of provider attention
- Triage/process concerns (e.g., long times unseen)
"“DIRTY!!! The Wait Is Horrendous!! go to Crouse”"
— Birdeye review excerpt for Upstate University Hospital - Community Campus: Emergency Room"“This place is the absolute worst ER I have ever been to… There is filth everywhere, the hallways are littered with literally 50 patients.”"
— Yelp review snippet for Upstate University Hospital"“Upstate's adult ER is overwhelmed every day, routinely treating three times more patients than it has permanent beds. The hallways are cluttered and chaotic.”"
— syracuse.com feature “Inside Upstate's overwhelmed ER…”Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Emergency Medicine | SUNY Upstate — Nov 17, 2025
- Residency Program | Emergency Medicine | SUNY Upstate — Nov 17, 2025
- Professional/Support Staff | Emergency Medicine | SUNY Upstate — Oct 14, 2025
- Fellowship and Post-Graduate Programs | Emergency Medicine — Nov 17, 2025
- Pediatric Emergency Medicine Fellowship | SUNY Upstate — Jul 16, 2025
Information sourced from the clinic's website as of July 11, 2026.
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